Digital Banking Experience Advisor II

Verve, a Credit Union; Oshkosh (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Verve, a Credit Union, is seeking a Digital Member Experience Advisor II in Oshkosh, Wisconsin. This role involves providing exceptional service, processing transactions, and helping members with their financial needs through various channels.

The ideal candidate will have a high school diploma, at least one year of relevant experience, and strong interpersonal skills. The position emphasizes compliance with regulations and offers opportunities for professional growth within the credit union.

Qualifications

• Minimum one year of experience in financial services or retail banking.
• Demonstrated proficiency in Member Experience Advisor functions.

Responsibilities

• Provide exceptional service across in-person, phone, and digital channels.
• Process member transactions including deposits and withdrawals.
• Explain account features and regulatory requirements clearly.
• Take loan applications and identify financial opportunities for members.

Skills

Interpersonal skills

Attention to detail

Financial concept explanation

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Verve, a Credit Union, is seeking a Digital Member Experience Advisor II in Oshkosh, Wisconsin. This role involves providing exceptional service, processing transactions, and helping members with their financial needs through various channels.

The ideal candidate will have a high school diploma, at least one year of relevant experience, and strong interpersonal skills. The position emphasizes compliance with regulations and offers opportunities for professional growth within the credit union.