Digital Ambassador

McDonald's; Logan (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Reflector Vest

Apron

Uniform

Job summary

McDonald's Logan is seeking a Digital Ambassador to grow the McDonald’s digital business. You will be the app expert for guests and team members, helping customers download and navigate the McDonald’s app and My McDonald’s Rewards.

You’ll train crew on digital platforms, promote mobile ordering, and ensure a welcoming lobby while assisting at kiosks and outdoor events with a positive, guest-first attitude.

Qualifications

• Must have a positive attitude and guest-first mindset.
• Proficient with technology and able to explain app benefits.
• Outgoing and persuasive with top-notch customer service.
• Willing to work outdoors at events.

Responsibilities

• Educate guests about the McDonalds Mobile App.
• Elevate guest experience with linked payment and fast service.
• Promote the mobile app and support downloads.
• Train internal customers on digital execution and table service.
• Keep the lobby welcoming and assist at kiosks.
• Be outgoing and persuasive with excellent hospitality.
• Explain how to download and use the app, including rewards.
• Work outdoors and wear safety gear at events.
• Be prepared with materials.

Skills

Digital app knowledge

Customer service

Communication

Training teammates

Public speaking

Tools

McDonald's app

Mobile Order Ahead

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

We are looking for Digital Ambassadors to help grow the McDonald’s digital business. Seeking friendly, energetic, and enthusiastic individuals who will be the subject matter expert for the McDonald’s digital app for our customers and staff. Digital is not only the future but the now. Our customers have evolved and digital is one of our brands main focuses to be able to digitally build our business.

This person should understand the importance of our digital ambition and the significance and impact of growing our business. The digital ambassador should exemplify and bring excitement to the restaurant when it comes to digital efforts and promotions. They will assist customers with downloading and navigating our McDonald’s app. They will ensure the crew are properly trained on all digital platforms, including My McDonald’s Rewards and Mobile Order Ahead. Qualities should include dynamic and outgoing personality. Must have a positive attitude, put the guest first, be proficient with technology and willing to have an open availability.

Responsibilities include but are not limited to:

• Interacting, connecting and educating our guests at McDonald’s restaurants about the McDonalds’s Mobile App.
• Elevate the guest experience with linked payment and fast service
• Promote the mobile app and support with downloads
• Train internal customers on digital execution as well as table service
• Ensure the lobby remains welcoming for our guests and assist at kiosk
• Should be outgoing and persuasive, while demonstrating top-notch customer service, and hospitality
• Have a thorough knowledge of how to navigate the app, be able to utilize all the functions and be able to explain the benefits
• Demonstrate how to download the McDonald’s mobile app and place a mobile order from start to finish and explain the My McDonald’s Reward feature and linked payment.
• The ambassadors should be natural and let their genuine personality shine
• Be willing to work outside and wear all appropriate safety gear as we have outdoor events at restaurants and in the community
• Be prepared with materials

• Reflector Vest
• Apron
• Clean & presentable uniform

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.