Digital Adoption & Change Communications Lead

100 Eli Lilly and Company; Lebanon (IN); On-site; USD 129,000 - 189,000; Full time

Job summary

Lilly in Indianapolis, Indiana, seeks a Digital Adoption & Change Communications Lead to design and drive adoption strategies for new digital platforms across the Lilly Medicine Foundry. You will translate complex rollouts into human-centered messages and partner with Digital Innovation, site communications, and program owners.

This role requires 5–7 years in change management or related fields, a bachelor's degree, and a track record of building adoption campaigns, change frameworks, and

Qualifications

• Bachelor's degree.
• 5 to 7 years of experience in change management, change communications, digital adoption, technology adoption, internal communications, or a closely related discipline.
• Demonstrated experience using communications or marketing techniques to drive user adoption of technology or new ways of working.

Responsibilities

• Design and lead adoption strategies for new digital platforms, tools, and enterprise technology rollouts across the Foundry, from readiness through sustained use.
• Build and run internal communications campaigns that drive user adoption, applying audience segmentation, message testing, storytelling, and internal brand-building to Foundry audiences.
• Translate complex technical rollouts into clear, human-centered messages that shift behavior across leaders, champions, and end users.

Skills

Change management

Change communications

Digital adoption

Internal communications

Education

Bachelor's degree

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Digital Adoption & Change Communications Lead Organization and Position Overview

Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. Combining research and manufacturing in a single location for the first time, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact. During the Project Delivery and Startup phases of the project (2025 to 2028), roles will be fluid and dynamic as we endeavor to support the project delivery, build a new organization, and develop and implement the necessary systems and business processes required to support GMP operations. This will require significant collaboration, creativity, and resilience as the Lilly Medicine Foundry moves from design, to startup, and to steady-state operations.

Responsibilities

• Design and lead adoption strategies for new digital platforms, tools, and enterprise technology rollouts across the Foundry, from readiness through sustained use.
• Build and run internal communications campaigns that drive user adoption, applying audience segmentation, message testing, storytelling, and internal brand-building to Foundry audiences.
• Translate complex technical rollouts into clear, human-centered messages that shift behavior across leaders, champions, and end users.
• Partner with the Digital Innovation team, site communications, and program owners so every major rollout has a consistent adoption narrative and a champion voice behind it.
• Measure adoption, engagement, and sentiment (not just activity), and adjust campaigns based on what is landing.
• Use early wins, testimonial content, and champion stories to build social proof and sustain momentum after go-live.

Change Management

• Build and mature the Foundry-wide change management approach as the site scales through startup.
• Develop change management methodology, toolkits, and templates applied consistently across teams and functions.
• Conduct stakeholder analyses, readiness assessments, and impact analyses for major initiatives; identify adoption barriers early and design interventions.
• Support leaders as they move their teams through digital adoption and other operational changes.
• Build and maintain a network of change champions across the site.
• Partner with organizational design and change management PMO efforts as they intersect with Foundry priorities.

Innovation Facilitation (Growing Capability)

• Support and, over time, lead facilitated workshops that help teams work through business and process challenges.
• Learn and apply structured problem-solving frameworks (such as SWOT, Six Thinking Hats, four-box analysis, design thinking) with coaching and support from Digital Innovation leaders.
• Help teams challenge constrained or siloed thinking, particularly in a regulated environment where default patterns can limit options.
• Share what is working across the Foundry so techniques and wins become visible and repeatable.
• The Foundry will invest in developing this capability through mentoring, training, and hands‑on partnership with experienced facilitators.
• Prior facilitation experience is welcome but not required.

Basic Qualifications

• Bachelor's degree.
• 5 to 7 years of experience in change management, change communications, digital adoption, technology adoption, internal communications, or a closely related discipline.
• Demonstrated experience using communications or marketing techniques to drive user adoption of technology or new ways of working.

Additional Skills / Preferences

• Change management certification (ADKAR, Prosci, or similar) is a plus.
• Experience leading change communications for enterprise technology rollouts (MES, CRM, ERP, analytics platforms, AI tools) is a plus.
• Track record of building and sustaining networks of change champions.
• Comfort with adoption analytics: measuring engagement, sentiment, and usage as leading indicators.
• Curiosity about structured innovation and facilitation methods; willingness to develop as a workshop facilitator with coaching support.
• Ability to read group dynamics in real time and adjust communications approach to keep diverse audiences engaged.
• Ability to challenge constrained thinking, particularly in regulated environments.
• Experience with assessments such as DISC, Insights, or Herrmann Brain is a plus.
• Broad, cross-industry perspective is valued; pharma, healthcare, or regulated-industry background is a nice to have but not required.
• Comfort operating in an ambiguous startup environment and shaping the role as the organization’s needs evolve.

Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Other Information

Initial location at Parkwood West, Indianapolis. Permanent location at the Lilly Medicine Foundry in Lebanon, Indiana. Flexibility to work from Indianapolis or other Lilly sites may be required through 2025 and 2026. 0-10% travel required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $129,000 - $189,200 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees,

• including eligibility to participate in a company-sponsored 401(k)
• pension
• vacation benefits
• eligibility for medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!