Assoc Director -Solution Delivery Management, Clinical Operations

100 Eli Lilly and Company; Indianapolis (IN); On-site; USD 125,000 - 183,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Vacation benefits

Medical, dental, vision benefits

Well-being programs

Job summary

Lilly in Indianapolis, Indiana, seeks a Solution Manager for Clinical Operations to drive technology delivery for clinical solutions, ensuring compliance, scalability, and alignment with business priorities.

You will own the end-to-end lifecycle, partner with stakeholders, and apply AI and automation to improve efficiency and user experience across globally distributed trials.

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Systems, Life Sciences, Engineering or related field.
• Hands-on experience delivering technology solutions end-to-end in regulated environments is required.
• Familiarity with AI-enabled tools and capabilities and applying them to deliver solutions.

Responsibilities

• Partner with Clinical Operations stakeholders to translate strategy into delivery plans and outcomes.
• Own end-to-end lifecycle of assigned solutions, including delivery, validation, and operations.
• Lead cross-functional delivery with business, quality, security, architecture, and vendors to ensure solutions are compliant and scalable.
• Manage governance, issue resolution, service performance, risk management, and vendor oversight.
• Support investment decisions by building business cases and balancing value, cost, and risk.
• Apply AI and automation to identify practical use cases that improve efficiency and user experience.
• Promote standard ways of working and continuous improvement within the solution area.

Skills

Agile methodologies

Communication

Influence across teams

AI & automation

Vendor management

Cross-functional collaboration

Education

Bachelor’s degree or higher in Computer Science, Information Systems, Life Sciences, Engineering

ITIL Foundation certification

Tools

Jira

ServiceNow

Smartsheet

MS Project

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Clinical Operations partners across Lilly to advance modern, technology-enabled clinical trials that improve speed, efficiency, and the experience of patients, providers, and study teams.

The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working within established strategy and roadmaps, this role drives delivery and service excellence and ensures solutions are compliant, scalable, and aligned with business priorities.

Key Responsibilities

• Partner with Clinical Operations stakeholders to translate solution strategy and roadmaps into delivery plans and measurable outcomes for assigned solutions.
• Own the end-to-end lifecycle of assigned solutions, including delivery, validation, service transition, operations, and continuous improvement.
• Lead cross-functional delivery with business, quality, security, architecture, and vendor partners to ensure solutions are compliant, scalable, and fit for purpose.
• Manage operational health through governance, issue resolution, service performance, risk management, and day-to-day vendor oversight.
• Support investment and prioritization decisions by building business cases, evaluating trade-offs, and balancing value, cost, and risk.
• Apply AI and automation capabilities to assigned solutions, identifying and delivering practical use cases that improve efficiency, quality, and user experience.
• Promote standard ways of working and continuous improvement within the assigned solution area.

Basic Minimum Requirements

Bachelor’s degree or higher in Computer Science, Information Systems, Life Sciences, Engineering, or a related field. At least 5 years experience in solution delivery, technology delivery, or service ownership, ideally within pharmaceutical, clinical, or other regulated environments. Working proficiency with AI and automation, including hands‑off familiarity with how AI‑enabled tools and capabilities are applied to deliver and improve technology solutions. Experience managing complex vendor solutions and external partners to deliver reliable, compliant, and high‑quality solutions and services. Experience delivering technology solutions end-to-end, including planning, implementation, validation, operational support, and continuous improvement.

What You Should Bring

• Demonstrated ability to partner with business collaborators to support strategy, define roadmaps, prioritize work, and deliver measurable business value.
• Good communication and influence skills, with the ability to work effectively across business, quality, compliance, and technology teams.
• Clinical experience strongly preferred — supporting Clinical Operations capabilities such as patient engagement, decentralized trial technologies, site‑facing solutions, eCOA, eConsent, or related platforms.
• Knowledge of GxP, computer system validation, data integrity, and applicable regulations such as 21 CFR Part 11, EU Annex 11, and GAMP 5.
• Experience identifying and delivering practical AI, automation, or digital innovation use cases that improve efficiency or user experience.
• Experience managing complex, multi‑vendor or integrated solution landscapes within a global enterprise environment.
• Experience with service management, operational governance, and vendor performance management.
• Experience with Agile, hybrid, or product-oriented delivery models and tools such as Jira, ServiceNow, Smartsheet, or MS Project.
• ITIL Foundation certification or equivalent service management experience.
• Demonstrated ability to communicate technical concepts clearly to non‑technical collaborators.

WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $124,500 - $182,600. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

• eligibility to participate in a company-sponsored 401(k)
• pension
• vacation benefits
• eligibility for medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

WeAreLilly

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!