Digital Admin Support

Absolute Dental Services Inc; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Absolute Dental Services Inc. in Durham, NC seeks a highly organized Digital File Coordinator to join our Digital/CAD team.

You will manage digital dental cases from intake through design and production, coordinating with doctors, designers, outsourced partners, and internal production staff. This role blends digital case coordination, customer service, and technical support, ensuring files are accurate, deadlines are tracked, and issues are resolved quickly across multiple teams.

Qualifications

• Strong computer skills and ability to learn new digital dental software and systems.
• Excellent organization, follow-through, and attention to detail.
• Strong customer service and professional communication skills.
• Comfortable communicating directly with dental offices by phone and email.
• Ability to manage multiple cases, communications, and priorities in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Ability to accurately read and follow doctor prescriptions and case instructions.
• Ability to communicate across departments, locations, and outside design partners.
• Willingness to learn new technology and digital workflows.

Responsibilities

• Digital Case Intake & Preparation: Receive, review, organize, and prepare digital dental case files from 3Shape and other platforms.
• Review incoming scans for accuracy, completeness, and usability; verify bite, orientation, and stitching.
• Enter prescriptions, case notes, and design instructions accurately.
• Identify missing or problematic files and communicate issues promptly.
• Assign cases to technicians and designers; move cases into production queues.
• Maintain Excel tracking sheets and other case-tracking systems.
• Monitor deadlines and prioritization for on-time delivery.
• Coordinate and schedule TeamViewer sessions for remote assistance.
• Serve as the communication link between doctor offices, CAD/design team, and production.

Skills

Computer skills

Organization

Customer service

Communication

Multitasking

Problem solving

Reading prescriptions

Cross-department communication

Willingness to learn

Tools

3Shape

TeamViewer

CAD software

Job description

Description

Keep digital cases moving. Solve problems before they become delays. Keep the CAD workflow running smoothly.

Absolute Dental Services is looking for a highly organized, tech-savvy Digital File Coordinator to join our Digital/CAD team. This position is a combination of digital case coordination, customer service, and technical support, serving as an important connection between doctor offices, designers, outsourced partners, and internal production teams.

You'll help manage digital dental cases from file intake through design and production, making sure files are accurate, prescriptions are clear, deadlines are tracked, and technical issues are addressed quickly.

What You'll Do

Digital Case Intake & Preparation

• Receive, review, organize, and prepare digital dental case files from 3Shape and other supported platforms.
• Review incoming scans for accuracy, completeness, and usability.
• Perform accurate scan alignment in 3Shape, including verifying bite, orientation, and stitching.
• Enter prescriptions, case notes, and design instructions accurately.
• Identify missing, incomplete, or problematic files and communicate issues promptly.
• Receive completed designs, import files back into 3Shape, and move cases into the appropriate production queues.
• Complete export processes and prepare approved digital files for fabrication.

Case Coordination & Tracking

• Assign cases to technicians and designers according to established workflows.
• Send and receive digital files from internal and outsourced designers.
• Maintain Excel tracking sheets and other case-tracking systems.
• Monitor cases throughout the day to ensure deadlines and turnaround expectations are met.
• Prioritize cases based on due dates, rush requirements, and production needs.
• Identify potential delays early and help keep cases moving toward resolution.

Customer Service & Technical Support

• Communicate professionally with doctor offices regarding scan issues, missing information, design questions, and technical concerns.
• Follow up with offices when additional information, files, or approvals are needed.
• Coordinate and schedule TeamViewer sessions when remote technical assistance is required.
• Serve as the communication link between doctor offices, the CAD/design team, and production.
• Gather information from customers and clearly communicate technical details to the appropriate designer or technician.
• Provide timely case-status or technical updates when appropriate.
• Escalate complex clinical or technical questions to the appropriate technician, manager, or support team.

Workflow & Team Communication

• Communicate proactively with designers, production teams, outsource partners, and other locations through Slack, email, and other systems.
• Report delays, missing information, technical problems, or case concerns promptly.
• Work closely with the CAD Manager and design team to troubleshoot digital workflow issues.
• Help maintain consistent daily case flow and prevent cases from being delayed due to missing information or communication.
• Assist with cross-training and provide workflow coverage as needed.
• Support the refinement and improvement of digital processes and troubleshooting procedures.

What You Bring

• Strong computer skills and ability to learn new digital dental software and systems.
• Excellent organization, follow-through, and attention to detail.
• Strong customer service and professional communication skills.
• Comfortable communicating directly with dental offices by phone and email.
• Ability to manage multiple cases, communications, and priorities in a fast-paced, high-volume environment.
• Strong problem-solving and troubleshooting skills.
• Ability to accurately read and follow doctor prescriptions and case instructions.
• Ability to communicate effectively across departments, locations, and outside design partners.
• Dependable, adaptable, and receptive to constructive feedback.
• Willingness to learn new technology, software, and digital dental workflows.

Preferred (a plus, not a must)

• Experience with 3Shape or other dental CAD software.
• Previous dental laboratory or digital dentistry experience.
• Experience working directly with dental offices or dental practices.
• Familiarity with digital scan files and CAD/CAM workflows.
• Experience with TeamViewer or other remote-support platforms.
• Experience working in a high-volume dental production environment.

What Success Looks Like

The right person keeps digital cases organized, catches problems before they become production delays, and communicates clearly with everyone involved in the process. You're comfortable jumping between technology, customer communication, and case coordination while maintaining accuracy and keeping cases moving on time.

You don't have to know everything on day one. We're looking for someone who is organized, tech-savvy, willing to learn, and takes ownership of getting problems solved.