Digital Case Coordinator for CAD & Design

Absolute Dental Services Inc; Durham (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Absolute Dental Services Inc. is seeking a highly organized Digital File Coordinator to join our Digital/CAD team.

This role blends digital case coordination, customer service, and technical support to keep cases moving from intake to production. You will manage digital dental cases, verify file accuracy, track deadlines, resolve issues quickly, and serve as the link between doctor offices, designers, and production teams.

Qualifications

• Strong computer skills and ability to learn new dental software quickly.
• Excellent organization, follow-through, and attention to detail.
• Strong customer service and professional communication skills.
• Comfortable communicating with dental offices by phone and email.

Responsibilities

• Digital Case Intake & Preparation: review and prepare digital dental case files; verify accuracy and usability.
• Case Coordination & Tracking: assign cases, monitor deadlines, and manage queues.
• Customer Service & Technical Support: communicate with doctor offices about issues and provide updates.
• Workflow & Team Communication: maintain proactive communication across teams and partners.

Skills

Organization

Attention to detail

Customer service

Communication skills

Problem solving

Time management

Tools

3Shape

CAD software

TeamViewer

Slack

Excel

Job description

Absolute Dental Services Inc. is seeking a highly organized Digital File Coordinator to join our Digital/CAD team.

This role blends digital case coordination, customer service, and technical support to keep cases moving from intake to production. You will manage digital dental cases, verify file accuracy, track deadlines, resolve issues quickly, and serve as the link between doctor offices, designers, and production teams.