Digital Accounts Manager

AbbVie Inc.; Mettawa (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Job summary

AbbVie Inc. seeks a Digital Account Manager to bridge AbbVie Ad Agency and client accounts, leading digital asset production and cross-functional strategic planning. You will coordinate with creative teams, BTS, and regulatory partners to meet business objectives while upholding branding and compliance standards.

You will manage timelines, budget considerations, and client communications in a fast-paced, high-visibility role within AbbVie’s Ad Agency ecosystem.

Qualifications

• In-depth understanding of digital tactical development and guidance for cross-functional teams.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics aligned with brand strategy and goals.
• Knowledge of the Agency Workflow Process from initiation to archiving.
• Review creative development for specs, budgets, and timelines.
• Gather and document digital project requirements with cross‑functional teams.
• Collaborate in a matrixed environment with accounts, agencies, BTS, MRL.
• Maintain AbbVie branding and compliance guidelines.

Responsibilities

• Attend client meetings and act as a key contact for communications across stakeholders.
• Facilitate timely and accurate communications to ensure projects stay on time and within budget.
• Serve as the digital lead for the assigned business group and manage project estimates.

Skills

Digital account mgmt

Digital marketing platforms

Strategy alignment

Agency workflow

Project lifecycle

Requirements gathering

Cross-functional collaboration

Brand guidelines

Communication skills

Forecasting & budgeting

Conflict resolution

Education

Bachelor's degree

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

The Digital Account Manager

The Digital Account Manager serves as the liaison between the AbbVie Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.

KNOWLEDGE / SKILLS

• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics that align with the strategy and goals of the brand.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of AbbVie guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
• Demonstrate critical creative thinking and problem-solving skills.
• Display clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Lead, or assist in, the development of annual scope documents and annual forecasting.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.

PROJECT/PROCESS MANAGEMENT

• Assist with “A” level projects and manage “B” and “C” level projects within assigned business group.
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Act as the digital lead for assigned business group.
• Manage or assist in the creation of project estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Track time daily.
• Possess ability to work in a high-volume, rapidly paced environment.

ACCOUNTABILITY / SCOPE

• Reports onsite to AbbVie Ad Agency Associate Director, Digital Account Group.
• Partners with creative team on project initiatives.
• Adherence to all company-wide financial policies.
• Bachelor’s degree required.
• 8 to 12 years of ad agency account management experience required.
• Pharmaceutical industry experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on the small details.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html