Digital Accounts Manager

AbbVie; Mettawa (IL); On-site; USD 97,000 - 184,000; Full time

Job summary

AbbVie is seeking a Digital Account Manager to serve as liaison between AbbVie Ad Agency and assigned accounts, leading digital asset production and cross-functional strategy. You will work with BTS, MRL, and creative teams, managing budgets, timelines, approvals, and compliance with AbbVie guidelines; attend client meetings and ensure clear communication across stakeholders.

Ideal candidates have 8–12 years of ad agency experience, excellent communication, and the ability to multitask in a

Qualifications

• 8 to 12 years of ad agency account management experience.
• Pharmaceutical industry experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual in a high-visibility role.
• Ability to manage high-volume project scope in a fast-paced creative environment.
• Great collaborator with attention to detail.

Responsibilities

• Serve as the liaison between AbbVie Ad Agency and assigned accounts.
• Lead the production of digital assets and strategic planning for cross-functional teams.
• Attend client meetings and ensure timely, clear communication to all stakeholders.
• Manage project estimates and timelines; assist with billing and approvals.
• Collaborate with Business Technology Solutions, MRL and cross-functional groups to ensure compliant delivery.

Skills

Digital marketing

Account management

Cross-functional collaboration

Budgeting

Project management

Agency workflow

Client liaison

Communication skills

Job description

• Compensation: USD 96,500 - USD 183,500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

The Digital Account Manager serves as the liaison between the AbbVie Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.

KNOWLEDGE / SKILLS

• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics that align with the strategy and goals of the brand.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of AbbVie guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
• Demonstrate critical creative thinking and problem-solving skills.
• Display clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Lead, or assist in, the development of annual scope documents and annual forecasting.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.

PROJECT/PROCESS MANAGEMENT

• Assist with “A” level projects and manage “B” and “C” level projects within assigned business group.
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Act as the digital lead for assigned business group.
• Manage or assist in the creation of project estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Possess ability to work in a high-volume, rapidly paced environment.

ACCOUNTABILITY / SCOPE

• Reports onsite to AbbVie Ad Agency Associate Director, Digital Account Group.
• Partners with creative team on project initiatives.
• Adherence to all company-wide financial policies.

Qualifications

• 8 to 12 years of ad agency account management experience required.
• Pharmaceutical industry experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on the small details.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.