Digital Accounts Manager

AbbVie Inc.; Illinois; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

401(k)

Job summary

AbbVie, a leader in biopharmaceuticals, seeks a Digital Account Manager to manage day-to-day relationships between the AbbVie Ad Agency and client accounts. The role coordinates cross-functional teams to plan digital campaigns, produce assets, and drive strategic outcomes that align with brand objectives.

The ideal candidate has 8–12 years of ad agency experience, excellent communication, and the ability to lead complex projects in a high-velocity environment, with pharma experience viewed

Qualifications

• Bachelor’s degree required.
• 8–12 years of ad agency account management experience required.
• Pharmaceutical industry experience is a plus.
• Excellent verbal, presentation, and written communication skills.

Responsibilities

• Serve as the liaison between AbbVie Ad Agency and assigned accounts.
• Lead the production of digital assets and strategic planning across cross-functional teams.
• Attend client meetings and ensure timely, accurate communications to stakeholders.
• Act as the digital lead for the assigned business group and manage project estimates/timelines.
• Oversee billing processes and track time daily in a high-volume, fast-paced environment.
• Ensure adherence to AbbVie guidelines and corporate compliance.

Skills

Digital strategy

Agency liaison

Cross-functional collaboration

Budget management

Project leadership

Communication skills

Education

Bachelor’s degree

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Digital Account Manager serves as the liaison between the AbbVie Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.

KNOWLEDGE / SKILLS

• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics that align with the strategy and goals of the brand.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of AbbVie guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
• Demonstrate critical creative thinking and problem-solving skills.
• Display clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Lead, or assist in, the development of annual scope documents and annual forecasting.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.

PROJECT/PROCESS MANAGEMENT

• Assist with “A” level projects and manage “B” and “C” level projects within assigned business group.
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Act as the digital lead for assigned business group.
• Manage or assist in the creation of project estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Track time daily.
• Possess ability to work in a high-volume, rapidly paced environment.

ACCOUNTABILITY / SCOPE

• Reports onsite to AbbVie Ad Agency Associate Director, Digital Account Group.
• Partners with creative team on project initiatives.
• Adherence to all company-wide financial policies.

Qualifications

• Bachelor’s degree required.
• 8 to 12 years of ad agency account management experience required.
• Pharmaceutical industry experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on the small details.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position. Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to be wages or compensation until such amount is earned, vested, anddetermined. Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company'ssoleandabsolutediscretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html