Online Account Opening Specialist - Operations Specialist

Bank of America; South Dakota; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Job summary

Bank of America is seeking an Online Account Opening Specialist to support onboarding of new digital accounts and deliver exceptional client care at the outset of the relationship. You will review online applications, verify information, and follow up with clients to obtain missing items, ensuring accuracy and timely processing in a fast-paced, metrics-driven environment.

This role requires strong attention to detail, the ability to multi-task, and a collaborative approach across teams while

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or call center preferred.
• Ability to verify information accurately and follow procedures.

Responsibilities

• Review and remediation of online account applications.
• Verify client information and complete verification per policies.
• Follow up with clients to gather missing information and set expectations.
• Deliver high quality customer service with product knowledge and attention to detail.
• Handle inquiries from various personnel with clear explanations.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Problem solving

Education

High School Diploma / GED

Tools

Merrill systems

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes.

Line of Business Job Description

Online Account Opening Specialists are critical to the development and growth of the business through the onboarding of new digital accounts. They drive exceptional client care at the inception of the client relationship.

Responsibilities

• Review and remediation of account applications that are submitted online via MerillEdge.com
• Review client information for completeness and client verification via the firms policies and procedures
• Follow up with clients, gathering additional information, and setting expectations to fulfill the request
• Deliver high quality customer service, while demonstrating strong client focus, product knowledge
• Keen attention to detail and problem resolution
• Provide internal and external clients with accurate information by keeping abreast of procedures
• Ability to provide complete and concise explanations to inquiries made from all levels of personnel
• Processes transactions according to established procedures and prescribed processes required
• Demonstrates operational discipline while handling complex and diverse operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Required Skills

• Demonstrated ability to consistently meet or exceed established performance, productivity, quality, and service-level scorecard metrics in a fast-paced, metrics-driven environment.
• Proven ability to balance client needs, quality standards, and business objectives
• Ability to multi-task and independently prioritize his/her workload
• Ability to deliver high quality partner support, stressing partner/client needs, problem resolution, and service/product knowledge, contact center call management
• A cooperative and professional work attitude
• Capability to efficiently deliver under stress and high volume
• Strong organizational skills, time management and quality/production metric goals
• Interpret Relevant Policies, Procedures, Laws, Rules, and Regulations as applicable to cases
• Strong analytical thinking, negotiation and problem-solving skills
• Critical thinking, Innovative thinking
• Ability to foster collaborative relationships within and across business units
• Attention to detail
• Personal end-to-end ownership of task resolution
• Excellent verbal, written and active listening, customer and client focus
• Application of sound judgment and enterprise-wide mindset in making decisions
• Understanding and demonstration of cultural awareness, integrity and ability to work as part of team

Desired Skills

• Some Customer Service and/or call center experience preferred
• Knowledge of Merrill systems, products and applications preferred
• Skills: Account Management Adaptability Customer and Client Focus Data Collection and Entry Process Effectiveness Active Listening Continuous Improvement Customer Service Management Data Quality Management Result Orientation Attention to Detail Business Operations Management Business Process Analysis Critical Thinking Process Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range $25.06 - $30.13 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Join us!

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency