Digital Account Manager - Entry Level

HappyGo Travel Services; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking travel agency as a Digital Account Manager, where you will engage with clients to create personalized travel experiences. This entry-level role offers the chance to develop your skills in customer service while working remotely. You will be responsible for understanding client preferences, making travel arrangements, and maintaining accurate records. With a focus on exceptional service, you'll help clients navigate their travel journeys, ensuring memorable experiences. Enjoy a collaborative team environment, flexible hours, and opportunities for professional growth in the exciting travel industry.

Benefits

Competitive salary with performance-based bonuses

Remote work opportunity

Professional development and training

Exclusive travel discounts and perks

Collaborative team environment

Qualifications

• Proven experience in customer service or travel industry is essential.
• Strong communication skills and attention to detail are required.

Responsibilities

• Communicate with clients to understand travel preferences and provide recommendations.
• Make reservations and coordinate itineraries based on client needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

Experience in Customer Service or Travel Industry

Tools

CRM Systems

Booking Platforms

Job description

Position: Digital Account Manager - Entry Level

Location: Remote

Job Type: Full-time

About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Customer Service:

• Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
• Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
• Handle inquiries, concerns, and complaints professionally and promptly.

Booking and Scheduling:

• Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
• Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
• Confirm bookings and send detailed itineraries to clients.

Destination Knowledge:

• Stay updated on travel trends, visa requirements, and safety information for various destinations.
• Offer insights and suggestions for travel experiences that match client interests.

Administrative Tasks:

• Maintain accurate records of bookings, payments, and client interactions using our CRM system.
• Process payments and handle invoicing as needed.

Benefits:

• Competitive salary with performance-based bonuses.
• Remote work opportunity, allowing for flexible hours and work-life balance.
• Opportunities for professional development and training in the travel industry.
• Access to exclusive travel discounts and perks.
• Collaborative team environment with supportive colleagues.

Basic Qualifications:

• Proven experience in a similar customer service role or within the travel industry.
• Strong communication skills with fluency in written and spoken English (additional languages are a plus).
• Proficiency in using booking platforms and CRM systems.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team, with a customer-first mindset.

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!