Dietary Support Specialist - Patient Meals

Aramark; Pharr (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aramark Correctional Services is seeking a Dietary Worker to support patient meal services and act as a liaison with clinical staff. You will handle calls, record orders, and ensure accurate meal requests while maintaining patient dignity and safety.

In this role you will use web-based software, collaborate with doctors and nurses, and adhere to privacy and sanitation standards. Fluency in English is required; bilingual skills are a plus, and adaptability is essential in a fast-paced setting.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 - 45 wpm.
• Must be flexible and adaptable to change.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Customer service

Call center

Food service

English fluency

Adaptability

Tools

Web-based software

Telephone headset

Job description

Aramark Correctional Services is seeking a Dietary Worker to support patient meal services and act as a liaison with clinical staff. You will handle calls, record orders, and ensure accurate meal requests while maintaining patient dignity and safety.

In this role you will use web-based software, collaborate with doctors and nurses, and adhere to privacy and sanitation standards. Fluency in English is required; bilingual skills are a plus, and adaptability is essential in a fast-paced setting.