Diesel Service Advisor — Driver Liaison & Repairs

Schneider National; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Uniforms and safety eyewear

Discounts on boots

Company-paid training

Job summary

Schneider National in Houston seeks a Diesel Service Advisor to serve as the main liaison between drivers and diesel technicians. You will communicate with company drivers, write service requests and help coordinate repairs.

Responsibilities include general shop duties, estimating repair times, keeping drivers updated on status, and requesting parts when needed. The role emphasizes customer service, problem-solving and the ability to work with minimal supervision.

Qualifications

• High school diploma/GED.
• Computer and data entry skills.
• Strong attention to detail.
• Excellent customer service skills.
• Strong problem-solving and decision‑making skills.
• Able to work independently with little supervision.
• Valid driver's license and meet Schneider's DMV record standards.
• Able to provide own tools within 30 days of hire.

Responsibilities

• Act as the main point of contact between drivers and diesel technicians in Houston.
• Communicate with company drivers.
• Write up service requests.
• Complete minor repairs.
• Perform general shop duties, such as answering phone calls, writing service requests and estimating repair times.
• Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times.
• Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they’re not.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Independent work

Driver's license

Computer and data entry

Education

High school diploma/GED

Tools

Computer and data entry

Job description

Schneider National in Houston seeks a Diesel Service Advisor to serve as the main liaison between drivers and diesel technicians. You will communicate with company drivers, write service requests and help coordinate repairs.

Responsibilities include general shop duties, estimating repair times, keeping drivers updated on status, and requesting parts when needed. The role emphasizes customer service, problem-solving and the ability to work with minimal supervision.