Diesel Fleet Service Advisor | Growth, Great Benefits

MERJ FLEET SERVICES INC; City of Rochester (NY); Vor Ort; USD 39.000 - 48.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible schedule

Zusammenfassung

MERJ Fleet Services, Inc. in Rochester, NY is seeking a full‑time role supporting repair orders, scheduling, and customer communications. You’ll work with QuickBooks for orders, prepare estimates with the shop team, and coordinate with technicians and customers to ensure timely repairs.

We offer strong benefits including medical, dental, vision and a 401(k). Join a family‑oriented team that values respect, growth, and reliability in heavy‑duty diesel service.

Qualifikationen

• Parts ordering experience: 1 year (Preferred).
• Service advising with truck and trailer repair: 3 years (Preferred).

Aufgaben

• Create repair orders for customer vehicles in QuickBooks with vehicle info and mechanical issues before arrival to shop.
• Determine schedules, sequences, and assignments for work activities based on priority, equipment and technician skills.
• Communicate estimates and cost changes to customers during repairs and completion of jobs.
• Schedule repair appointments with customers, obtain approvals, and follow up.
• Create estimates for customers in coordination with Parts and shop manager.
• Provide inspection forms to mechanics for completion.
• Manage and report customer PM history and notify customers of upcoming maintenance.
• Answer phones for Rochester garage and coordinate with shop manager for service repairs.
• Complete written work orders with pricing and labor descriptions, reviewing repair stories with Foreman.
• Enter COD work orders into QuickBooks and process payments (credit cards, checks, cash).
• Schedule bulk DEF, oil, propane tank deliveries.
• Invoice third-party accounts with customers.
• Coordinate with sublet vendors involved in repairs.

Kenntnisse

Parts ordering

Service advising

Jobbeschreibung

MERJ Fleet Services, Inc. in Rochester, NY is seeking a full‑time role supporting repair orders, scheduling, and customer communications. You’ll work with QuickBooks for orders, prepare estimates with the shop team, and coordinate with technicians and customers to ensure timely repairs.

We offer strong benefits including medical, dental, vision and a 401(k). Join a family‑oriented team that values respect, growth, and reliability in heavy‑duty diesel service.