Diesel Diagnostics & Support Specialist

LS Tractor USA LLC; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance — day one

Competitive base pay and bonus

Bonus Pay

Job summary

LS Tractor USA LLC seeks a skilled In-House Service Specialist to assist dealers and customer support with technical product questions on LS Tractor products. You will help improve resolution times and share best practices with LS Technicians, working with Service Managers to solve service-related problems.

The role focuses on troubleshooting diesel engines, hydraulics, transmissions, electrical systems, and more, via phone, email, remote access, and published bulletins.

Qualifications

• 5+ years diesel technical experience as a Diesel Technician.
• Experience with customer service and technical problem solving.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Assist dealers and customer support with technical product questions.
• Share best practices and improve diagnostics and repair capabilities.
• Coordinate with LS Dealers, QA, and Warranty teams for issue resolution.
• Prepare Technical Information Bulletins and weekly case solution reports.
• Travel up to twice a month for Field Service tasks.
• Maintain up-to-date knowledge of LS Tractor systems.

Skills

Diesel diagnostics

Customer service

Communication skills

LS Diagnostic Tool

Microsoft Office

Tools

LS Diagnostic Tool (EVCI)

Job description

LS Tractor USA LLC seeks a skilled In-House Service Specialist to assist dealers and customer support with technical product questions on LS Tractor products. You will help improve resolution times and share best practices with LS Technicians, working with Service Managers to solve service-related problems.

The role focuses on troubleshooting diesel engines, hydraulics, transmissions, electrical systems, and more, via phone, email, remote access, and published bulletins.