Diesel Diagnostics & Support Engineer

Automatic Data Processing, Inc.; Rocky Mount (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Competitive base pay and bonus

Job summary

LS Tractor is seeking a skilled In-House Service Technician to assist dealers and customer support with technical product questions and to improve resolution times for LS technicians. You will troubleshoot diesel engines, hydraulics, transmissions, and electrical systems via phone, email, remote access, and other tools.

Ideal candidates have 5+ years of diesel technical experience, strong communication skills, and the ability to share best practices with dealers.

Qualifications

• 5+ years diesel technical experience as a Diesel Technician or equivalent.
• Experience diagnosing and repairing diesel engines, hydraulics, transmissions, electrical systems.

Responsibilities

• Assist dealers and customer support with technical product questions.
• Improve product resolution cycle times for LS Technicians.
• Provide remote diagnostic support and publish Technical Information Bulletins.
• Coordinate between dealers and Quality Assurance to identify issues and drive improvements.
• Travel up to twice a month for field service as needed.

Skills

Diesel systems

Troubleshooting over phone/email/remot

Diagnose and repair knowledge

Tools

LS Diagnostic Tool

Dealer Portal

Job description

LS Tractor is seeking a skilled In-House Service Technician to assist dealers and customer support with technical product questions and to improve resolution times for LS technicians. You will troubleshoot diesel engines, hydraulics, transmissions, and electrical systems via phone, email, remote access, and other tools.

Ideal candidates have 5+ years of diesel technical experience, strong communication skills, and the ability to share best practices with dealers.