Diamond Jewelry Sales Specialist — Custom Ring Experience

Frank Darling; San Francisco (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Equity compensation

Insurance – medical & dental

401k

Job summary

Frank Darling in San Francisco is seeking a Diamond Jewelry Sales Specialist to guide clients through diamond selection, design translation, and a seamless, confidence-building purchase experience. This on-site role runs Thursday–Monday, 10AM–6PM, with equity and comprehensive benefits.

You will collaborate with our gemologist, present options via video and in person, and strive to meet sales targets while delivering exceptional customer care.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• 2+ years of sales experience in jewelry or bridal.
• Extremely detail-oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four c's.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once-in-a-lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Skills

Diamond jewelry knowledge

Detail-oriented

Empathy and professionalism

Proactive and creative problem-solving

Multitasking under client requests

2+ years jewelry sales

Extremely detail-oriented

Education

GIA Degree

Tools

Adobe Illustrator

Job description

Frank Darling in San Francisco is seeking a Diamond Jewelry Sales Specialist to guide clients through diamond selection, design translation, and a seamless, confidence-building purchase experience. This on-site role runs Thursday–Monday, 10AM–6PM, with equity and comprehensive benefits.

You will collaborate with our gemologist, present options via video and in person, and strive to meet sales targets while delivering exceptional customer care.