Diamond & Gemstone Sales Manager

Stuller, Inc.; Lafayette (LA); On-site; USD 110,000 - 150,000; Full time

Job summary

Stuller, Inc. is seeking a Diamonds and Gemstones Sales Manager to lead the Diamonds and Gemstones Service Team and develop strategies that expand loose-stone sales. You will coach and develop team members, strengthen customer relationships, and partner across the organization to grow business opportunities.

The role emphasizes driving sales programs, mentoring specialists, and improving the customer experience through cross-functional collaboration and strategic planning.

Qualifications

• Bachelor's degree in marketing, sales, business development, or related field.
• Five or more years of sales and marketing experience, including selling loose diamonds and gemstones.
• Five or more years in a high-volume customer sales and service environment.
• Experience leading, training, coaching, and motivating a sales team.
• Strong verbal, written, presentation, problem-solving, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and implement sales strategies to increase loose diamond and gemstone sales.
• Lead hiring, onboarding, training, coaching, and development of Diamond and Gemstone Specialists.
• Set KPIs, sales targets, and accountability metrics for the team.
• Analyze sales and service data to evaluate performance and guide decisions.
• Partner with cross-functional teams to strengthen relationships and expand opportunities.
• Present selling strategies and programs to customers and prospects.
• Establish service standards for loose-stone customers and improve team practices.
• Plan and execute sales campaigns, customer visits, trade shows, and events.

Skills

Sales leadership

Communication

Negotiation

Problem-solving

Multi-priority management

Education

Bachelor's degree in marketing, sales or related field

GIA Graduate Gemologist

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Job description

Stuller's Sales team plays a pivotal role in driving the company’s growth by developing innovative strategies connecting with customers and elevating their business potential. The team is focused on delivering personalized solutions, building lasting partnerships, and contributing to the overall success and expansion of Stuller’s offerings.

The Diamonds and Gemstones Sales team helps customers confidently select loose stones through product expertise, relationship-based service, and proactive sales support. The team partners across the organization to strengthen customer relationships, increase awareness of Stuller’s loose-stone collections, and support continued growth within the diamond and gemstone industry.

The Diamonds and Gemstones Sales Manager leads the Diamonds and Gemstones Service Team and develops strategies that grow loose-stone sales. This role coaches and develops team members, strengthens customer relationships, and partners across the organization to expand business opportunities and enhance the customer experience.

Key Responsibilities

• Develop and implement sales strategies and programs that increase loose diamond and gemstone sales.
• Lead the hiring, onboarding, training, coaching, and ongoing development of Diamond and Gemstone Specialists.
• Establish, monitor, and communicate key performance indicators (KPIs), sales targets, and team accountability metrics.
• Analyze sales and service data to evaluate individual and team performance, identify opportunities, and support business decisions.
• Partner with cross-functional teams to strengthen customer relationships, pursue new opportunities, and expand market awareness.
• Present selling strategies, products, and programs to internal and external customers while facilitating productive discussions.
• Establish service and relationship-management standards for loose-stone customers while improving team practices, policies, and communication.
• Plan and execute sales campaigns, customer visits, trade shows, and Stuller-sponsored sales events.

Basic Qualifications

• Bachelor's degree in marketing, sales, business development, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of sales and marketing experience, including experience selling loose diamonds and gemstones.
• Five or more years of experience in a high-volume customer sales and service environment.
• Experience leading, training, coaching, and motivating a sales team.
• Strong verbal, written, presentation, problem-solving, and negotiation skills.
• Ability to manage multiple priorities and respond quickly in a fast-paced environment.
• Ability to identify and address customer service and experience challenges.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.

Preferred Qualifications

• GIA Graduate Gemologist credentials.
• Experience using Salesforce or another customer relationship management (CRM) system.
• Demonstrated success developing and executing sales strategies or promotional campaigns.
• Experience using sales, service, and product knowledge metrics to evaluate team performance.
• Established knowledge of the diamond and gemstone industry and loose-stone market.

Additional Requirements

• Candidates who do not hold GIA Graduate Gemologist credentials must commit to earning applicable GIA diamond and gemstone credentials.
• Occasional domestic travel may be required for customer visits, trade shows, sales events, and other business activities.