Dialysis Field Educator

Quest Diagnostics; Maryland; Hybrid; USD 87,000 - 150,000; Full time

Benefits offered by this job

Day 1 Medical, supplemental health, dental & vision

Well-being programs

401(k) pre-tax and/or Roth IRA with company match

Education assistance through MyQuest for Education

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Senior Nephrology Clinical Educator to provide technical training and support to dialysis clinic staff across a designated territory. Ideal candidates will have 3-5 years of experience, preferably in a dialysis setting, and a Bachelor's Degree.

Responsibilities include training staff, serving as a clinical liaison, and conducting facility assessments. A valid Driver's License and proof of insurance are required. The position offers a competitive salary ranging from $87,000 to $150,000 per year and extensive benefits from day one.

Qualifications

• 3-5 years of related experience.
• Certification in Nephrology preferred.
• Prior experience in a dialysis setting and as an educator/trainer.

Responsibilities

• Train and educate dialysis clinic staff on laboratory procedures.
• Serve as primary clinical liaison between dialysis facilities and laboratory services.
• Review specimen condition reports and create corrective action plans.
• Conduct facility assessments and deliver comprehensive reports.
• Contribute to developing and maintaining educational materials.
• Provide technical and clinical support to address client needs.
• Drive operational excellence by identifying cost reduction opportunities.

Skills

Excellent customer service skills

Excellent time management skills

Energetic and motivated personality

Leadership skills (written, verbal communication, organization and interpersonal)

Ability to train face-to-face and in virtual setting classes

Education

Bachelor's Degree

Tools

General computer applications – Word, Excel, Internet

Job description

Senior Nephrology Clinical Educator – West Hills, CA (Monday to Friday, 8:00 AM - 5:00 PM)
As a key educator, you will provide technical training, blood in-service, CQI training, and efficient service to our internal and external clients. You will maintain customer accounts through on-site visits, WebEx, and telephone contact, ensuring client satisfaction, rapport, and compliance to best practices across your assigned territory.

Pay Range: $87,000 - $150,000 per year. Salary offers are based on skills, training, experience, education, and certifications obtained; eligible for annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on‑site visits and remote support across assigned territory.
• Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration.
• Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity.
• Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines.
• Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives.
• Provide technical and clinical support via phone and in‑person to address client needs, resolve procedural issues, and promote comprehensive laboratory services.
• Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters.

Required Work Experience

• 3 – 5 years of related experience.

Preferred Work Experience

• Prior experience in a dialysis setting.
• Prior experience as an educator/trainer.
• Certification in Nephrology preferred.

Physical & Mental Requirements

• Must be able to lift 20 lbs and sit/stand for extended periods of time.

Knowledge

• Advanced knowledge of general computer applications – Word, Excel, Internet.

Skills

• Energetic and motivated personality with a strong work ethic.
• Excellent customer service skills and ability to follow through.
• Ability to train face‑to‑face and in virtual setting classes.
• Excellent time management skills required.
• Demonstrate analytical ability and judgment.
• Excellent leadership skills (written, verbal communication, organization and interpersonal).
• Must have valid Driver’s License and proof of insurance for your own vehicle.

Education

• Bachelor’s Degree – required.

Licenses & Certifications

• Certified Dietician.
• Certified Nephrology Nurse (CNN).
• Medical technology certification.
• Registered Nurse (RN).

Equal Opportunity Employer

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.