Dialysis Field Educator

Quest Diagnostics Incorporated; Los Angeles (CA); On-site; USD 87,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision for FT

401(k) with company match

Life and disability insurance

Education assistance

Employee stock purchase plan

Vacation and holidays

Job summary

Quest Diagnostics Incorporated is seeking a Nephrology Clinical Educator Senior in West Hills, CA, with on-site responsibilities and remote support. The role focuses on training dialysis clinic staff, ensuring specimen integrity, and serving as the clinical liaison between facilities and laboratory services.

The ideal candidate has 3-5 years of related experience, a Bachelor's Degree, and a valid driver's license. Opportunities include bonus eligibility and a comprehensive benefits package.

Qualifications

• 3 - 5 years' related experience.
• Bachelor's Degree required.
• Valid Driver's License with proof of insurance for own vehicle.
• Experience in a dialysis setting preferred.

Responsibilities

• Train and educate dialysis clinic staff on laboratory procedures during visits and remote support across assigned territory.
• Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration.
• Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity.
• Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines.
• Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives.
• Provide technical and clinical support via phone and in-person to address client needs, resolve procedural issues, and promote comprehensive laboratory services.
• Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters.

Skills

Customer service

Time management

Leadership

Training delivery

Communication

Analytical ability

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel)

Job description

Nephrology Clinical Educator Senior

West Hills, CA - Monday to Friday 8:00AM-5:00PM

A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Pay Range

$87,000 - $150,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on-site visits and remote support across assigned territory
• Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration
• Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity
• Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines
• Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives
• Provide technical and clinical support via phone and in-person to address client needs, resolve procedural issues, and promote comprehensive laboratory services
• Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters

Qualifications

Required Work Experience:

• 3 - 5 years' related experience.

Preferred Work Experience:

• Prior experience in a dialysis setting
• Prior experience as an educator/trainer
• Certification in Nephrology preferred

Physical and Mental Requirements:

• Must be able to lift 20 lbs. and sit/stand for extended periods of time

Knowledge:

• Advanced knowledge of general computer applications - Word, Excel, Internet

Skills:

• Energetic and motivated personality with a strong work ethic
• Must possess excellent customer service skills and ability to follow through
• Ability to train face to face and in virtual setting classes
• Excellent time management skills required
• Demonstrate analytical ability and judgment
• Excellent leadership skills (written, verbal communication, organization and interpersonal)
• Must have valid Driver's License; with proof of insurance for your own vehicle

Education:

Bachelor's Degree(Required)

Bachelor's Degree

Licenses & Certifications:

• Certified Dietician
• Certified Nephrology Nurse (CNN)
• Medical technology certification
• Registered Nurse (RN)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.