Dialysis Clinical Educator - Field Training Lead

Quest Diagnostics Incorporated; Los Angeles (CA); On-site; USD 87,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision for FT

401(k) with company match

Life and disability insurance

Education assistance

Employee stock purchase plan

Vacation and holidays

Job summary

Quest Diagnostics Incorporated is seeking a Nephrology Clinical Educator Senior in West Hills, CA, with on-site responsibilities and remote support. The role focuses on training dialysis clinic staff, ensuring specimen integrity, and serving as the clinical liaison between facilities and laboratory services.

The ideal candidate has 3-5 years of related experience, a Bachelor's Degree, and a valid driver's license. Opportunities include bonus eligibility and a comprehensive benefits package.

Qualifications

• 3 - 5 years' related experience.
• Bachelor's Degree required.
• Valid Driver's License with proof of insurance for own vehicle.
• Experience in a dialysis setting preferred.

Responsibilities

• Train and educate dialysis clinic staff on laboratory procedures during visits and remote support across assigned territory.
• Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration.
• Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity.
• Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines.
• Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives.
• Provide technical and clinical support via phone and in-person to address client needs, resolve procedural issues, and promote comprehensive laboratory services.
• Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters.

Skills

Customer service

Time management

Leadership

Training delivery

Communication

Analytical ability

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel)

Job description

Quest Diagnostics Incorporated is seeking a Nephrology Clinical Educator Senior in West Hills, CA, with on-site responsibilities and remote support. The role focuses on training dialysis clinic staff, ensuring specimen integrity, and serving as the clinical liaison between facilities and laboratory services.

The ideal candidate has 3-5 years of related experience, a Bachelor's Degree, and a valid driver's license. Opportunities include bonus eligibility and a comprehensive benefits package.