Dialer Admin & Call Center Operations Associate

Hyundai Capital America; Plano (TX); On-site; USD 48,552 - 72,828; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) matching

Vehicle purchase and lease discounts

Paid Volunteer Time Off

Tuition reimbursement

Job summary

Hyundai Capital America in Plano, Texas, seeks an Associate, Contact Management to enhance customer contact through effective dialer administration and strategy execution. Key responsibilities include monitoring dialer performance and managing inbound call allocations.

The ideal candidate will have 2-4 years of call center experience, strong knowledge of dialer systems, and excellent communication skills. The position offers a full-time role with a salary range of $48,552 to $72,828.

Qualifications

• Minimum 2-4 years of call center experience, preferably in auto finance collections.
• Knowledge of dialer and WFM systems including configuration.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Administer in-house dialer and monitor performance.
• Track inbound call volume and manage allocations.
• Support operational issue resolutions and hold meetings with leaders.

Skills

Call center experience

Dialer administration

WFM system configuration

Proficiency in Microsoft Office

Communication skills

Education

Associate Degree or equivalent experience

Tools

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Hyundai Capital America in Plano, Texas, seeks an Associate, Contact Management to enhance customer contact through effective dialer administration and strategy execution. Key responsibilities include monitoring dialer performance and managing inbound call allocations.

The ideal candidate will have 2-4 years of call center experience, strong knowledge of dialer systems, and excellent communication skills. The position offers a full-time role with a salary range of $48,552 to $72,828.