Diagnostics Technical Specialist

Zoetis Spain SL; Grand Rapids (MI); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Diagnostics Technical Specialist to provide exceptional onsite support to veterinary clinics. This role emphasizes customer satisfaction and the implementation of diagnostic products, ensuring that clinics can effectively utilize these tools. With a strong focus on training and problem resolution, the ideal candidate will thrive in a dynamic environment, working closely with veterinary professionals to enhance their operations. This position offers the chance to travel and engage with various clinics, making a significant impact on the veterinary field. If you are passionate about animal health and customer service, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in a clinical setting with strong customer service skills.
• Associate degree required; Bachelor's preferred with veterinary technology background.

Responsibilities

• Provide onsite support to veterinary clinics and ensure customer satisfaction.
• Assist in implementation, training, and troubleshooting of diagnostic products.

Skills

Customer Service Skills

Analytical Mindset

Critical Thinking

Technical Support

Education

Associate Degree

Bachelor's Degree (preferred)

Veterinary Technology Program

Tools

Microsoft Office

Excel

Adobe

Job description

Diagnostics Technical Specialist page is loaded

Diagnostics Technical Specialist

Apply locations: US MI Remote

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: JR00017966

Role Description

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products.

Anticipated travel within assigned territory as required (up to 60%-70%).

Responsibilities:

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provides post-sale product installation and validation, applications and operations training.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
• Ability to safely lift and move 60 lbs.

Knowledge, Skills, Ability Requirements:

• Computer skills (i.e. Microsoft Office, Excel, Adobe)
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes
• Candidate must possess an analytical mindset and demonstrable critical thinking skills
• Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
• Typically works standard business hours, Monday through Friday.
• May be required to travel on a Sunday to be at a customer location Monday morning.

Qualifications (Training, Education, & Prior Experience):

• Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience.
• A degree from a Veterinary Technology Program preferred.
• Credentialed Veterinary Technician preferred.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [e-mail] to request an accommodation.

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive.