Diagnostic Technician

Socket.dev; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Safety footwear allowance

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

401(K) matching

401(K) eligibility

Job summary

GTG Peterbilt in Cedar Rapids is seeking an experienced Diagnostic Technician to lead our service department. You will supervise technicians, diagnose diesel engines, and ensure top-quality repairs for our customers.

Ideal candidates have at least 4 years in service roles, strong communication, and knowledge of DOT safety standards. We offer a competitive salary, comprehensive benefits, and opportunities for advancement.

Qualifications

• Minimum 4+ years as service technician, lead or supervisory experience a plus.
• Excellent customer service and communication skills.
• Knowledge of diesel engines; DOT safety and regulations.

Responsibilities

• Supervise and support service technicians in diagnosing and repairing diesel engines and equipment.
• Greet customers professionally when they enter the service department or over the telephone.
• Discuss clearly needed repair work, estimates, and advise on recalls or maintenance.
• Maintain knowledge of best practices in heavy duty repair.
• Conduct extensive diagnostic procedures to determine sources and provide repair recommendations.
• Inspect vehicles per emissions and safety requirements.
• Maintain paperwork for customer and shop records.
• Keep service manager informed of potential issues.

Skills

Customer service

Computer proficiency

DOT regulations

Communication skills

Leadership

Organizational skills

Supervisory exp

Education

High school diploma or GED

Job description

Description

GTG Peterbilt – Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers.

Are you a skilled diesel technician ready to take the lead? We’re looking for an experienced Diagnostic Technician to join our Service Department. In this role, you’ll oversee daily operations, support our team of technicians, and ensure top-quality service for our customers.

Diagnostic Technician: Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential.

Requirements

• Supervise and support service technicians in diagnosing and repairing diesel engines and equipment.
• Greet customers in a professional and courteous manner when they enter the service department or over the telephone.
• Discuss clearly needed repair work, estimates, and advise on any outstanding recalls or factory recommended preventative maintenance.
• Maintain a working knowledge of the industry’s current best practices in heavy duty repair.
• Conduct extensive diagnostic procedures to determine the source of customer problems and provide accurate repair recommendations.
• Inspect vehicles according to the state and federal requirements for emissions and safety.
• Maintain legible and accurate paperwork for both the customer and shop record.
• Clean and maintain the work environment to ensure equipment longevity and workplace safety.
• Continually follow up with customers on status of repairs.
• Complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately.
• Enter all incoming repair orders into the scheduling system in the order in which they are received.
• Identify repair orders that require special handling, such as rush, customer waiting, special problem, comeback, etc.
• Contact customer for approval of additional repairs or maintenance as needed and keep accurate documentation.
• Follow up with the customer after truck repairs are completed, to assure expectations were met.
• Effective use of problem solving and customer service skills
• Clearly communicate warranty information and policies to customers.
• Keep service manager informed of all potential issues involving repairs, customers, or equipment.

QUALIFICATIONS:

• 4+ years of service technician experience (lead or supervisory experience a plus).
• Possess superior customer service skills.
• Computer proficient.
• Familiarity with DOT regulations and safety protocols.
• Strong oral and written communication skills.
• Excellent leadership and communication abilities.
• Excellent organizational skills required.

EDUCATION:

• High school diploma or GED preferred.
• Combination of education, training, or experience provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package,
• $250 allowance for safety footwear provided after initial 90 training and evaluation period, renewed annually.
• Medical, Dental & Vision insurance
• PTO accrual begins at time of hire.
• Eligibility for paid holidays at time of hire.
• 401(k) eligibility after three months of continuous employment.
• 401 (k) match

Salary based on education, skills, and experience.

GTG Peterbilt is an equal opportunity employer.