Diagnostic Technical Support Specialist - Remote

Hologic; San Diego (CA); Remote; USD 70,000 - 84,000; Full time

Job summary

A leading medical technology company is seeking a Technical Support professional to provide customer service for diagnostic products. The ideal candidate will have a Bachelor’s degree, strong scientific knowledge, and excellent communication skills. Opportunities for career advancement and a flexible schedule await in this collaborative environment.

Benefits

Bonus eligibility

Opportunity for career advancement

Flexible scheduling

Collaborative work environment

Qualifications

• Strong understanding of scientific concepts, particularly in DNA and assay functionality.
• Excellent communication and computer skills.
• Flexibility in schedule to accommodate on-call responsibilities.

Responsibilities

• Provide phone and email support for troubleshooting Clinical Diagnostics products.
• Document customer interactions in the CRM system and escalate issues as necessary.
• Build relationships with internal and external customers, including lab technicians and hospitals.

Skills

Communication

Multitasking

Scientific Understanding

Education

Bachelor’s degree or higher

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $83,700 with bonus eligibility
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with innovative diagnostic products that impact global health
- Flexible scheduling with potential on-call responsibilities

What to Expect (Job Responsibilities):
- Provide phone and email support for troubleshooting issues related to Clinical Diagnostics products
- Document customer interactions in the CRM system and escalate issues as necessary
- Authorize the return of customer products for further investigation
- Determine product replacements when warranted
- Build relationships with internal and external customers, including lab technicians and hospitals

What is Required (Qualifications):
- Bachelor’s degree or higher
- Strong understanding of scientific concepts, particularly in DNA and assay functionality
- Excellent communication and computer skills
- Ability to multitask effectively in a fast-paced environment
- Flexibility in schedule to accommodate on-call responsibilities

How to Stand Out (Preferred Qualifications):
- Experience with RT PCR, molecular, virology, or cytology
- Background in medical technology or clinical lab work
- Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers
- Bilingual in French and English

#MedicalTechnology #TechnicalSupport #CareerOpportunity #CustomerService #InnovativeProducts

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