DHHS Quality Control Specialist

son; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Professional development

Job summary

Health & Human Services - Agency 25 in Omaha, NE is seeking a Quality Control Specialist to perform QA reviews of SNAP cases, verify eligibility, and ensure accurate benefit determinations. You will interview households, obtain verifications, and document findings in required systems.

The role requires a Bachelor’s degree in a related field or equivalent experience, sharp attention to detail, and strong communication skills. On-site schedule is Monday–Friday, 8:00 AM–5:00 PM.

Qualifications

• Bachelor's degree in business, human services, or related field with 2 years of public assistance eligibility experience, or 6 years of relevant work experience.
• Ability to analyze policy, determine eligibility, and document findings clearly.
• Experience using eligibility systems and data-tracking tools.

Responsibilities

• Conduct QA reviews of SNAP cases to verify eligibility and benefit accuracy.
• Review case records, interview households, and obtain verifications for validation.
• Apply program policy objectively and document conclusions with case records.
• Enter and maintain review data in QCS and tracking systems within deadlines.

Skills

Oral communication

Written communication

Attention to detail

Time management

Independence

Education

Bachelor's degree in business, human services, or a related field

Tools

Eligibility systems

Data tracking tools

QC reporting processes

Job description

The work we do matters!

Hiring Agency: Health & Human Services - Agency 25

Location: Omaha, NE

Hiring Rate: $20.011

Job Posting: JR2026-00029988 DHHS Quality Control Specialist (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-30-2026

Job Description:

The Department of Health and Human Services (DHHS), Office of Economic Assistance, is seeking a highly motivated individual with keen attention to detail to join our Team in the DHHS Quality Control (QC) Specialist role. The successful candidate should possess good oral and written communications skills.

As the DHHS Quality Control Specialist, you will:

• - Conduct Quality Control reviews of selected SNAP cases to determine whether eligibility and benefit amounts were accurately determined.
• - Review case records, interview households, and obtain required verifications to independently validate case circumstances and eligibility.
• - Analyze and apply program policy objectively, identify and document payment errors or other findings, and ensure review conclusions are supported by the case record.
• - Complete reviews accurately and within required federal and state timelines, including entering and maintaining review information in QCS and applicable tracking systems.

Requirements / Qualifications:

Minimum Qualifications: Bachelor's degree in business, human services, or a related field, plus two years of experience determining or reviewing public assistance eligibility; OR six years of relevant experience. Any equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Strong working knowledge of program-policy and eligibility requirements (specifically in Child Support programs and applications)
• Prior experience in eligibility determination, case management, or quality assurance
• Ability to analyze complex cases, accurately interpret policy, and identify errors
• High attention to detail with strong organizational and time-management skills
• Effective written and verbal communication skills for documenting findings and collaborating with staff
• Experience using eligibility systems, data tracking tools, and QC or federal/state reporting processes
• Ability to work independently, maintain confidentiality, and apply policy objectively and consistently
• Adaptability to policy changes and evolving program requirements
• Previous work with the SNAP Program
• Previous work with Quality Control
• Other: Valid driver's license or able to provide independent authorized transportation.

Knowledge, Skills, and Abilities:

Knowledge of: researching and interpreting public assistance policies and regulations, public assistance eligibility processes, and related computer systems, along with a general knowledge of compliance, audit functions, and data research principles.

Ability to: learn and apply state and federal laws, regulations, and procedures necessary to conduct quality control reviews, as well as an understanding of the role of quality control in public welfare agencies and welfare administration. Incumbents must be able to conduct on-site interviews with applicants, recipients, and public or private sources to obtain information; apply rules and regulations to the verification, determination, and documentation of reviews; utilize computer output information to complete accurate findings; gather, verify, and analyze eligibility and financial data; operate a personal computer and general office equipment, including spreadsheets, word processing, databases, email, internet, and other programs; perform basic math calculations; work independently with minimal supervision; and successfully complete assigned workloads within established deadlines.

Skill in:

oral and written communication skills; establishing and maintaining effective working relationships with staff and the general public.

Hire Rate: $20.011 per hour - non-exempt

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Dress Attire: Business Casual

Location: Omaha

Driving is Required

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your ca