DG Projects Lead for Customer Interconnections

National Grid; Northborough (MA); Hybrid; USD 93,000 - 109,000; Full time

Job summary

National Grid in Northborough, MA is seeking a DG Project Coordinator to own the customer interconnection process, guiding applicants through regulatory and technical steps while coordinating with internal teams and external partners.

The role emphasizes strong project management, stakeholder communication, and knowledge of DG systems; hybrid work in the Customer Energy Integration department offers growth opportunities and visibility across the enterprise.

Qualifications

• Minimum of 2+ years of professional work experience required.
• Degree desired in a project management, engineering field or equivalent experience preferred.
• PE, DGCP and/or PMP certification desired.
• Demonstrated superior customer service and analytical skills.
• Experience with STORMS, Salesforce, and/or Primavera a plus.
• Proven problem solving across multiple facets of project management and the ability to articulate findings and anticipate challenges.
• Support and be part of a team environment.
• Strong interpersonal skills, negotiations and communications. Can clearly articulate reasons for decisions.
• Understands policy and process theories and can challenge existing processes for continuous improvement.
• Excellent organizational, data management and computer skills.
• Good knowledge of DG system design practices and installation standards.
• Valid driver’s license with safe driving history.

Responsibilities

• Coordinate with Engineering on responses and provide direction on complex interconnected customer issues and questions.
• Coordinate with National Grid Distribution Control Center around planned and unplanned outages and system issues.
• Oversee communication and reporting on the progress status of studies.
• Manage DG projects with customers, external vendors, contractors and consultants to ensure timely delivery of utility services and completion of the project.
• Maintain the work management systems and update procedures to support design solutions that enhance Distributed Generation programs.
• Build and communicate schedules, maintain milestones, and perform DG process related tasks and necessary documentation.
• Develop and maintain effective relationships with Distribution and Transmission Engineering, ISO-NE, CEI Account Development, Legal, Regulatory, and Jurisdictional teams to facilitate communications, integrate work, and ensure successful delivery of the project.
• Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.
• Coordinate engineering and operations resources, internal and external, to ensure timely delivery of DG projects per tariff requirements.
• Communicate project expectations and provide status updates to the interconnecting customer.
• Provide technical guidance, support and coaching to others to share knowledge and increase understanding of DG programs and services.
• Analyze and evaluate developments in DG and Renewable Energy technologies to identify impact on business and strategies for cost efficiencies.
• Manage financial aspects of project requirements.
• Negotiate, develop and administer all aspects of interconnection-related agreements.
• Represent National Grid as needed in industry associations

Skills

Project management

Customer relationship management

Communication

Analytical skills

Problem solving

Education

Bachelor's degree in engineering or related field

PM certification preferred

Tools

STORMS

Salesforce

Primavera

Job description

National Grid in Northborough, MA is seeking a DG Project Coordinator to own the customer interconnection process, guiding applicants through regulatory and technical steps while coordinating with internal teams and external partners.

The role emphasizes strong project management, stakeholder communication, and knowledge of DG systems; hybrid work in the Customer Energy Integration department offers growth opportunities and visibility across the enterprise.