DFW Shuttle Supervisor NON-CDL

Tier1usa; Fort Worth (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

LAZ Parking Texas, LLC seeks a Shuttle Supervisor NON-CDL to oversee shuttle operations at DFW. The role emphasizes supervising on-site shuttle staff, ensuring routes meet schedules, and delivering top-tier customer service across shifts.

Candidates should have supervisory experience, proficiency with Microsoft Office, and flexibility to work varied hours. DOT knowledge is preferred, with a focus on safety and efficient operations at the Dallas Fort Worth Airport area.

Qualifications

• High School Diploma or equivalent.
• Experience working and supervising a shuttle program.
• DOT compliance knowledge preferred.
• Proficiency with Excel, Word, PowerPoint and general Microsoft Office applications.
• Schedule flexibility to meet operational needs.

Responsibilities

• Lead, direct, and develop the shuttle team at Dallas Fort Worth Airport (DFW).
• Supervise and direct the activities of on-site shuttle employees.
• Identify high-potential employees to support growth.
• Ensure drivers follow proper routes and stay on schedule with good customer service.
• Assist in opening new routes as requested by clients.
• Complete daily, weekly, monthly, and annual operational reports.
• Provide feedback to management on performance and concerns.
• Organize and supervise peak operations and other projects as needed.
• Communicate effectively with stakeholders during emergencies.

Skills

Excel

Word

PowerPoint

Shuttle program supervision

DOT compliance knowledge

Dispatch software

MS Office

Education

High School Diploma or equivalent

Tools

Dispatch software

Transportation software

Job description

DFW Shuttle Supervisor NON-CDL LAZ Parking Texas, LLC

Address Fort Worth, TX, USA

Highlights

• Experience working and supervising a shuttle program
• Proficiency with Excel, Word, Power Point and general Microsoft Office applications

Description

DFW Shuttle Supervisor NON-CDL

Operations Overview:

The Shuttle Supervisor NON-CDL Helps to oversee the operations of a location(s), under the direction of the Operations Manager to ensure 24/7 professional shuttle management. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Supervisor NON-CDL will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

• Lead, direct, and develop the shuttle team at Dallas Fort Worth Airport (DFW).
• Supervise and direct the activities of on-site shuttle employees.
• Identifying high potential employees to support the organization’s continued growth.
• Ensure drivers drive the proper routes and provide appropriate customer service while keeping on schedule.
• Responsible for executing plan for the opening of newly assigned routes by client when requested.
• Assist management in delivering requirements outlined within the contractual agreement.
• Complete daily, weekly, monthly, and annual operational reports as required.
• Provide feedback to management about employee performance and concerns.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
• Communicate effectively with all required entities regarding operational emergencies.
• Organize and supervise irregular and/or unanticipated peak business operations as required.
• Additional related duties as assigned.

Requirements:

• CDL with passenger endorsement preferred, not required
• Must have medical endorsement

Education.

High School Diploma or equivalent and/or equivalent work experience.

Experience.

• Must have experience working and supervising a shuttle program.
• Experience with DOT compliance is preferred.
• Experience with the regular maintenance and 45 day inspections of the shuttle program preferred but not required.
• 1+ years in supervisory role preferred.
• Proficiency with Excel, Word, Power Point and general Microsoft Office applications as well as dispatch and other transportation-related software/applications.
• Schedule flexibility in order to meet operational needs.This will require occasionally working outside of regularly scheduled hours.

Skills.

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.Ability to encourage open expression of ideas and opinions.
• Strong customer service skills and abilities.
• Ability to de-escalate situations with difficult customers.
• Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to mitigate and lead others to overcome challenges (Never Ever Give UpAttitude).
• Strong ability for problem-solving.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands.

• Able to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status.

Non-Exempt

LAZ is an equal opportunity employer.In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law.No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ participates in E-Verify.