DFC Collateral Administrator I

Lithia & Driveway; Medford (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays

PTO 80 hours

Disability coverage

Life Insurance

401(k)

Stock purchase

Lithia Learning Center

Vehicle discounts

Wellness programs

Job summary

Driveway Finance Corporation, part of the Lithia & Driveway family, seeks a Collateral Administrator I in Medford, OR to support the Collateral Management team with accurate admin, documentation, and reporting. The role emphasizes service quality and regulatory compliance.

You will handle recoveries, repossession actions, and data updates in the loan system, contributing to audit readiness and timely communications with customers.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or collections preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Complete repossession assignment checklists prior to vehicle assignment to ensure readiness and compliance.
• Process impound checklists and coordinate with the Collateral Management team to determine appropriate repossession actions.
• Update the DFC loan management system with accurate and complete recovery information to maintain data integrity.
• Review and process required repossession notices and letters for customer notification in a timely manner.
• Conduct customer SCRA checks throughout the recovery and remarketing process to ensure regulatory compliance.
• Review, save, and upload documentation from third-party systems into the DFC loan management system for audit readiness.
• Process service contract cancellations accurately to ensure proper account adjustments.
• Complete weekly and monthly reporting related to repossessed vehicles to support management oversight

Skills

Communication skills

Multitasking

MS Office

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

Job description

Dealership:

L0238 Driveway Finance Corporation

Driveway Finance Corporation | DFC Collateral Administrator I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify “Auto Done Easy”. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!

The DFC Collateral Administrator I will be responsible for proactively delivering accurate administrative support for the Collateral Management team while delivering exceptional customer service and partnership. The DFC Collateral Administrator I will support recovery and remarketing efforts by ensuring system compliance, documentation accuracy, and completion of required reporting, while demonstrating Lithia & Driveway’s mission and core values

Location: Medford, OR

Compensation Range: $18/hr - $24.05/hr with a typical starting range of $18/hr - $20/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

• Complete repossession assignment checklists prior to vehicle assignment to ensure readiness and compliance.
• Process impound checklists and coordinate with the Collateral Management team to determine appropriate repossession actions.
• Update the DFC loan management system with accurate and complete recovery information to maintain data integrity.
• Review and process required repossession notices and letters for customer notification in a timely manner.
• Conduct customer SCRA searches throughout the recovery and remarketing process to ensure regulatory compliance.
• Review, save, and upload documentation from third-party systems into the DFC loan management system for audit readiness.
• Process service contract cancellations accurately to ensure proper account adjustments.
• Complete weekly and monthly reporting related to repossessed vehicles to support management oversight

What You’ll Bring

• Communciation skills
• Microsoft Office applications, including Excel, Word, and Windows-based systems.
• Mult-tasking skills

Education

• High School Diploma or equivalent required

Experience

• Previous customer service experience
• Experience with outbound calls or collections

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.