DeWALT Customer Service Representative 1st shift Mon-Fri $20/hr

Stanley Black & Decker; Norcross (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Life

Vision

Wellness program

Disability

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on Stanley Black & Decker工具

Job summary

DeWALT Customer Service Representative is an on-site role in Norcross, GA, on first shift (Mon-Fri) at $20.00/hr. The position involves handling pricing, cataloging, and order extension, while delivering exceptional customer service and supporting sales for DeWALT and Stanley Black & Decker brands.

The role requires strong product knowledge, ability to work with customers in person and over the phone, and skills in Microsoft Excel, PowerPoint, Word, and Outlook.

Qualifications

• Experience handling pricing, catalog numbering, quantity verification, and order extension.
• Ability to attract customers by answering questions and suggesting products/services to drive sales.
• Experience conducting sales and service at the counter and over the phone.
• Proficiency in explaining product applications, features, benefits and proper handling/maintenance.
• Experience resolving product or service problems by clarifying complaints and expediting solutions.
• Bilingual proficiency is preferred.

Responsibilities

• Handle pricing and cataloging, verify quantities, and extend items on customer orders.
• Answer product/service questions to attract customers and drive incremental sales.
• Conduct customer sales and service at the counter and via phone.
• Provide product application guidance and upsell services and products.
• Resolve customer issues by identifying causes and expediting corrective action.

Skills

Pricing & cataloging

Sales & upselling

Customer service

Product applications & features

Problem resolution

Bilingual (preferred)

Tools

Excel

PowerPoint

Word

Outlook

Job description

DeWALT Customer Service Representative

1st shift Mon-Fri $20.00/hr

On-Site in Norcross, GA

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred
• Experience reading schematics and determining parts needed for specific tool repairs
• Experience in a customer-facing role within a Retail/Service environment.
• A high degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical
• dental
• life
• vision
• wellness program
• disability
• 401(k)
• Employee Stock Purchase Plan
• paid time off
• tuition reimbursement

Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be - and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our digital learning portal.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability,