DeWALT Customer Service Representative 1st shift Mon-Fri $20/hr

Black & Decker (U.S.) Inc.; Norcross (GA); On-site; USD 55,104,000 - 59,512,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Vision

Wellness program

Disability insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on tools

Partner discounts

Job summary

DeWALT Customer Service Representative (1st shift) in Norcross, GA is a full-time, on-site role. You will handle pricing, assist customers in-store and over the phone, and promote services and products while resolving issues efficiently.

A strong emphasis on customer service and salesmanship is required. The position requires Monday–Friday hours with possible additional hours to meet demand; bilingual candidates are preferred and familiarity with schematics is beneficial.

Qualifications

• Bilingual proficiency preferred.
• Experience in a customer-facing Retail/Service role.
• Superior customer service and salesmanship skills.
• A high degree of integrity and accountability.
• Dependability and ability to work with minimal supervision.

Responsibilities

• Handle pricing, verify catalog numbers and item descriptions; extend items on orders.
• Answer product/service questions to drive sales and suggest add-ons.
• Conduct customer sales and service at the counter and by phone.
• Assist customers with product applications, features, benefits and maintenance.
• Sell services, programs and products to customers.
• Resolve complaints by clarifying the issue, determining cause, explaining solutions and following up.

Skills

Bilingual proficiency

Customer service

Integrity and accountability

Tools

Microsoft Office

Job description

DeWALT Customer Service Representative 1st shift Mon-Fri $20.00/hr On-Site in Norcross, GA

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance.
• Also responsible for making sales of services, programs and products to customers.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have

• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts needed for specific tool repairs.
• Experience in a customer-facing role within a Retail/Service environment.
• A high degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision.
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

The Details

You’ll receive a competitive salary and a great benefits plan including:

• Medical
• dental
• life
• vision
• wellness program
• disability
• 401(k)
• Employee Stock Purchase Plan
• paid time off
• tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• And More

And More

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Career Opportunity

Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state–of–the–art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights

Workplace discrimination is illegal (eeoc.gov). For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.