DevOps Support Engineer – First‑Line Help & Docs

DIVERGENT; Los Angeles (CA); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Equity plan

Bonus opportunities

Health benefits

Paid time off

Learning & development

Job summary

Divergent Technologies Inc. is seeking a motivated DevOps Support Specialist to join our Torrance, CA team. You will triage incoming tickets for our DevOps platforms, assist with CI/CD tooling, and maintain self-service knowledge in Confluence.

This role sits at the intersection of support and engineering and offers clear paths toward deeper DevOps expertise. You’ll own documentation, manage access, and help optimize processes across pipelines, containers, and cloud environments with a strong

Qualifications

• Must have access to information and technology subject to US export controls.
• 2–5 years of experience in a DevOps, IT support, systems administration, or platform/infrastructure support role.
• Bachelor’s degree in computer science, information technology, or related field.
• Fundamental understanding of the DevOps lifecycle and platforms/tools used to support each phase.
• Working familiarity with source control and collaboration tools such as Git and GitHub, GitLab, or Bitbucket.
• Working familiarity with CI/CD tooling such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
• Exposure to containers and cloud platforms such as Docker, Kubernetes, AWS, Azure, or GCP.
• Comfort with basic scripting (Bash, PowerShell, or Python).
• Experience with Jira or ServiceNow and Confluence for documentation.
• Strong troubleshooting skills and methodical problem-solving; know when to escalate.
• Excellent written and verbal communication skills; explain technical concepts clearly.
• Strong documentation habits and customer-service mindset.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for the IT help desk; monitor, triage, and prioritize tickets and route complex issues to the appropriate teams.
• Respond to and resolve DevOps infrastructure and tooling requests, including CI/CD, source control, containers, and cloud environments.
• Provide hands-on support to business and engineering teams to keep them productive.
• Own and maintain How-To pages in Confluence; author new articles and keep content current.
• Manage access and provisioning requests for DevOps platforms in line with security and change-management practices.
• Document issues, root causes, and resolutions in the ticketing system.
• Identify recurring ticket patterns and drive improvement via documentation or automation; partner with DevOps engineers.
• Assist with routine tasks such as build health checks, pipeline reruns, license/account audits, and environment cleanup.
• Escalate and coordinate response during outages affecting DevOps tooling; communicate status to teams.
• Continue to build platform knowledge and propose improvement ideas.

Skills

Troubleshooting

Communication

Customer service

Prioritization

Documentation

Fast-paced

Education

Bachelor's degree in CS/IT

Tools

Git

GitHub

GitLab

Bitbucket

Jira

Confluence

Jenkins

GitHub Actions

Docker

Kubernetes

AWS

Azure

GCP

ServiceNow

Job description

Divergent Technologies Inc. is seeking a motivated DevOps Support Specialist to join our Torrance, CA team. You will triage incoming tickets for our DevOps platforms, assist with CI/CD tooling, and maintain self-service knowledge in Confluence.

This role sits at the intersection of support and engineering and offers clear paths toward deeper DevOps expertise. You’ll own documentation, manage access, and help optimize processes across pipelines, containers, and cloud environments with a strong