DevOps/SRE Engineer - Bilingual Mandarin Required

Cwill; California (MO); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k)

PTO

Paid Holidays

Medical+Vision Insurance

Job summary

CWILL is seeking a remote-enabled operations role to manage day-to-day cloud resources and ensure system stability across North America. You will coordinate with the China-based team on incident response and implement local compliance requirements.

The ideal candidate has 3–4 years in DevOps/SRE/Platform Engineering, proficiency with AWS/Azure/GCP, Kubernetes/Docker, and IaC tools (Terraform/Ansible/Helm). Fluency in Mandarin and strong cross-team communication are valued.

Qualifications

• Bachelor’s degree in CS or related field is required.
• 3–4 years of hands-on DevOps, SRE, or platform engineering experience.
• Fluent Mandarin Chinese in listening, speaking, reading and writing.
• Strong cloud experience (AWS/Azure/GCP) with core services like VPC, EC2, EKS, RDS, IAM.
• Proficiency with Linux, containers (Docker/Kubernetes), networking and IaC (Terraform/Ansible/Helm).
• Experience building CI/CD pipelines (Jenkins, Argo CD, CodeBuild).
• Experience with monitoring/logging (Prometheus, Grafana, ELK, OpenTelemetry).
• Scripting in Python, Shell, or Go; strong troubleshooting and design skills.

Responsibilities

• Daily operations and maintenance of cloud resources and infrastructure.
• First-line alert triage and cross-timezone incident collaboration with China-based team.
• Own local US data centers/cloud resources and enforce privacy/data localization controls.
• Serve as first responder for incidents in North America and coordinate with teams.
• Support GDPR, SOC2, CCPA and US regulations and assist audits.

Skills

Mandarin Chinese fluent

Linux systems

Python

Shell

Go

Networking fundamentals

Cross-team communication

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Azure

GCP

Docker

Kubernetes

Terraform

Ansible

Helm

Jenkins

Argo CD

CodeBuild

Prometheus

Grafana

ELK

OpenTelemetry

Python

Go

Job description

Base Location required: North Carolina, California, Texas, Illinois, New Jersey

Remote Position

About Us

https://www.cwill.com

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About this role

As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

Responsibilities:

Short-Term (First 6–12 Months)

1. Daily Operations & Maintenance

• Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
• Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.

2. Cross-Timezone Alerting & Incident Collaboration

• Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
• Perform initial troubleshooting and first-response actions before handing off to the China-based team.

Long-Term (12+ Months)

1. Local Data Center & Compliance Operations

• Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
• Enforce local requirements such as access controls for privacy data and data localization/storage.

2. First-Line Incident Response

• Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
• Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.

3. Compliance & Liaison Support

• Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
• Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.

What We’re Looking For

• Fluent in Mandarin Chinese in listening, speaking, reading and writing.
• Legal to work for any employers. We are not able to provide sponsorship yet.
• Bachelor’s degree in Computer Science or related field.
• 3–4 years of hands‑on experience in DevOps, SRE, or Platform Engineering roles.
• Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
• Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
• Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
• Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
• Hands‑on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
• Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
• Excellent system design, analytical thinking, and complex troubleshooting skills.
• Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus.

Starting Pay: 100 - 140K, depends on experiences, open to negotiation

401(k)

PTO

Paid Holidays

Insurance (Medical+Vision)

CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.