Remote DevOps & SRE Engineer - Mandarin Required

CWILL; Cary (NC); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k)

PTO

Paid Holidays

Insurance (Medical+Vision)

Job summary

CWILL, a post‑purchase and retention suite for Shopify brands, seeks a hands‑on Ops/Compliance role for North America. The role spans daily cloud operations, incident response, and local data center governance, with a focus on cross‑timezone collaboration and regulatory alignment.

You will implement local compliance measures, own incident response for NA, and collaborate with teams in China to ensure system stability and privacy/data localization across US regions.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3–4 years hands-on experience in DevOps, SRE, or Platform Engineering roles.
• Fluent in Mandarin Chinese (listening, speaking, reading, writing).
• Strong experience with AWS, Azure, or GCP and core services (VPC, EC2, EKS/Kubernetes, RDS, IAM).
• Deep knowledge of Linux systems, networking, containers (Docker, Kubernetes), load balancing, and service governance.
• Proficiency with IaC tools like Terraform, Ansible, Helm.
• Experience building and maintaining CI/CD pipelines (Jenkins, Argo CD, CodeBuild).
• Hands-on experience with monitoring/logging/tracing (Prometheus, Grafana, ELK, OpenTelemetry).
• Proficiency in Python, Shell, or Go.
• Excellent system design, analytical thinking, and troubleshooting.
• Strong cross-team communication; leading technical knowledge sharing is a plus.

Responsibilities

• Execute daily operations for cloud resources and infrastructure within the China-origin framework.
• Perform monitoring, alerting, backup, and recovery per SOPs.
• Triage alerts and collaborate with China-based team for incident response.
• Own day-to-day operations of local US data centers and cloud resources; enforce local compliance.
• Serve as first responder for NA-region incidents and coordinate with the China team.
• Support GDPR, SOC2, CCPA and related regulations; assist audits as needed.

Skills

DevOps

SRE

Platform Engineering

Cross-team comms

Cloud services

Troubleshooting

Python

Shell

Go

Container orchestration

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

GCP

VPC

EC2

EKS/Kubernetes

RDS

IAM

Terraform

Ansible

Helm

Jenkins

Argo CD

CodeBuild

Prometheus

Grafana

ELK Stack

OpenTelemetry

Docker

Kubernetes

Job description

CWILL, a post‑purchase and retention suite for Shopify brands, seeks a hands‑on Ops/Compliance role for North America. The role spans daily cloud operations, incident response, and local data center governance, with a focus on cross‑timezone collaboration and regulatory alignment.

You will implement local compliance measures, own incident response for NA, and collaborate with teams in China to ensure system stability and privacy/data localization across US regions.