Device Test Engineer

Brighton Solutions; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Birmingham, Alabama, is seeking a Technical Support Specialist to diagnose and troubleshoot software and hardware issues for voice and data services. The ideal candidate will have 2 to 3 years of experience in LTE device testing, strong Android and LTE technical skills, and excellent communication abilities. This role involves working with customers via phone, email, or chat to resolve technical issues efficiently. The company values quick resolution to recurring problems and emphasizes proper documentation.

Qualifications

• 2 to 3 years of LTE Device Testing experience.
• Strong Android debugging skills, including usage of ADB.
• Strong LTE technical skills.

Responsibilities

• Diagnose, troubleshoot, and identify solutions to software and hardware issues.
• Provide prompt and accurate feedback to customers.
• Talk customers through actions until technical issues are solved.

Skills

LTE Device Testing experience

Android debugging skills

Device debugging skills

LTE technical skills

Communication skills

Interpersonal skills

Job description

• Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
• Ask customers targeted questions to quickly understand the root of the problem
• Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Conduct product validation of products
• 2 to 3 years of LTE Device Testing experience
• Strong Android debugging skills, including usage of ADB
• Strong device debugging skills, including the usage of QXDM
• Strong LTE technical skills
• Communication and interpersonal skills
• Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
• Ensure customers using products have quick resolution to recurring hardware and software issues.
• Escalate issues to management that need executive attention