Device & IT Support Specialist

City of Longmont; Longmont (CO); On-site; USD 69,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flex Spending

Defined Benefit Pension Plan

401(a) Money Purchase Plan

Life & Survivor

Term Life & AD&D

Long Term Disability

Bereavement

Jury & Witness Duty

FMLA

Military Leave

Parental and Caregiver Leave

Sick

Vacation at start of employment

Holiday pay

EAP

Tuition Assistance

Job summary

City of Longmont seeks a Device Specialist to perform testing, installation, and troubleshooting of desktop devices and software, plus network components. The role provides second-level help desk support and requires effective communication and problem-solving in a busy office setting.

Responsibilities include hardware/software planning, OS configuration, and user assistance across departments. A Colorado driver’s license is required; travel to other departments is frequent.

Qualifications

• Associate Degree in computer science or closely related field with at least one year of relevant experience.

Responsibilities

• Test, install, and troubleshoot desktop devices, software, and network components.
• Provide second-level help desk support to customers.
• Determine hardware/software requirements; install and configure OS on devices.
• Troubleshoot networked desktops; maintain Help Desk tickets and knowledge base.
• Assist other staff with testing and installation of systems.
• Assist users in selecting suitable hardware components.
• Research components, gather config data, prepare quotes and orders.
• Assist in developing internal procedures for desktop devices and software installation.
• Support users with hardware/software problems; liaise with vendors.
• Prepare user training docs; assist with desktops, network software, email, connectivity.
• Perform basic network admin: add users, fix logins, configure/print servers.
• Perform special projects as assigned.
• Dell TechDirect Certification.

Skills

MS Windows

Active Directory

Networking

Mobile devices

Printers

Help Desk

Education

Associate Degree in Computer Science or related field

Tools

Microsoft Office

Dell TechDirect Certification

Job description

City of Longmont seeks a Device Specialist to perform testing, installation, and troubleshooting of desktop devices and software, plus network components. The role provides second-level help desk support and requires effective communication and problem-solving in a busy office setting.

Responsibilities include hardware/software planning, OS configuration, and user assistance across departments. A Colorado driver’s license is required; travel to other departments is frequent.