Device Specialist

City of Longmont; Longmont (CO); On-site; USD 69,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flex Spending

Defined Benefit Pension Plan

401(a) Money Purchase Plan

Life & Survivor

Term Life & AD&D

Long Term Disability

Bereavement

Jury & Witness Duty

FMLA

Military Leave

Parental and Caregiver Leave

Sick

Vacation at start of employment

Holiday pay

EAP

Tuition Assistance

Job summary

City of Longmont seeks a Device Specialist to perform testing, installation, and troubleshooting of desktop devices and software, plus network components. The role provides second-level help desk support and requires effective communication and problem-solving in a busy office setting.

Responsibilities include hardware/software planning, OS configuration, and user assistance across departments. A Colorado driver’s license is required; travel to other departments is frequent.

Qualifications

• Associate Degree in computer science or closely related field with at least one year of relevant experience.

Responsibilities

• Test, install, and troubleshoot desktop devices, software, and network components.
• Provide second-level help desk support to customers.
• Determine hardware/software requirements; install and configure OS on devices.
• Troubleshoot networked desktops; maintain Help Desk tickets and knowledge base.
• Assist other staff with testing and installation of systems.
• Assist users in selecting suitable hardware components.
• Research components, gather config data, prepare quotes and orders.
• Assist in developing internal procedures for desktop devices and software installation.
• Support users with hardware/software problems; liaise with vendors.
• Prepare user training docs; assist with desktops, network software, email, connectivity.
• Perform basic network admin: add users, fix logins, configure/print servers.
• Perform special projects as assigned.
• Dell TechDirect Certification.

Skills

MS Windows

Active Directory

Networking

Mobile devices

Printers

Help Desk

Education

Associate Degree in Computer Science or related field

Tools

Microsoft Office

Dell TechDirect Certification

Job description

20260212 Device Specialist

Department: Shared Services

Division: Enterprise Technology Services

Hiring Range: $33.31 - $37.02/hour

Monday – Friday, 8:00AM - 5:00PM

Regular Full-time with Benefits

Benefits include:

• Medical
• Dental
• Vision
• Flex Spending
• Defined Benefit Pension Plan
• 401(a) Money Purchase Plan
• Life & Survivor
• Term Life & AD&D
• Long Term Disability
• Bereavement
• Jury & Witness Duty
• FMLA
• Military Leave
• Parental and Caregiver Leave
• Sick
• Vacation at start of employment
• Holiday pay
• EAP
• Tuition Assistance

Other benefits: Optional, employee elected, voluntary benefits are available.

Definition:

Perform a wide variety of technical tasks in the testing, installation, and troubleshooting of desktop computing devices and software, communications equipment, and network components. Provides second-level help desk customer service.

• Prepare and determine hardware and software requirements for desktop computing devices. Install and maintain the same. Install operating systems and configure device software.
• Troubleshoot problems on networked desktop computing devices provided by the City. Maintain Help Desk ticket entry and knowledge base.
• Assist other technical staff with testing and installation of a wide variety of systems.
• Assist users in determining appropriate types of hardware components.
• Research hardware components, gather configuration information, and prepare quotes and equipment orders.
• Assist in developing and modifying internal Enterprise Technology Services procedures relating to desktop computing devices and software installation.
• Support and assist users with hardware and software problems and questions through the Help Desk. Communicate with service vendors as to the nature of the problem and diagnostic results.
• Prepare end user training documentation and provide assistance in use of desktop computing devices, network software, E-mail, and connectivity products.
• Perform basic network administration that includes setting up new users, troubleshooting log-in issues, and configuring and troubleshooting network printers and print servers.
• Perform special projects and assignments as assigned.
• Achieve and maintain a Dell TechDirect Certification

Work is performed in a standard office environment. Work requires problem-solving skills and the ability to communicate effectively orally and in writing. Work involves frequent reading, reasoning, customer contact, multiple concurrent tasks, constant interruptions, heavy lifting and carrying (50 pounds. or more), pulling, pushing, reaching, walking, standing, bending/stooping. Work involves occasional sitting, climbing, twisting, kneeling, and squatting. Requires frequent travel to other departments.

Qualifications:

Education and experience equivalent to an Associate Degree from an accredited college with major course work in computer science or a closely related field and at least one year of experience with MS Windows compatible hardware and software, Microsoft Office programs. Experience with, Microsoft Active Directory and Network knowledge is highly desirable. Experience supporting mobile devices, printers and other peripherals.

Special Qualifications:

Valid Colorado Driver's License required.

We’re committed to building a team that reflects the diversity of the communities we serve. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications, and encourages all candidates to apply and help us achieve our goal of creating an inclusive and equitable workplace.

Selection

The selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening. Unescorted Security Clearance Required.

The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination, layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or mental disability, or any other characteristic protected by federal, state, or local law, except when any of these categories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job).If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.

AN EQUAL OPPORTUNITY EMPLOYER

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