Desktop Support

Infojini Inc; Denver (CO); On-site; USD 27,552 - 41,328; Part time

Job summary

A technology solutions provider is seeking a contractor to assist with day-to-day technical support activities in Denver. The role involves resolving user issues on Windows 7, 8, and 10, configuring mobile devices, and performing repairs on computers. Candidates should have strong problem-solving skills and be able to maintain accurate records of installations. The position may require servicing multiple locations in the Denver area.

Qualifications

• Experience with Windows 7, 8, and 10.
• Ability to assist in configuring mobile devices like iPhones and Androids.
• Strong problem-solving skills for computer issues.

Responsibilities

• Provide technical assistance for user questions/issues on Windows and Microsoft Office.
• Assist in configuring cell phones and resolving hardware problems.
• Maintain records of daily hardware installations and prepare equipment for surplus.

Skills

Technical assistance for user questions/issues

Configuration of iPhone and Android cell phones

Problem resolution on Windows and Microsoft Office

Job description

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

SCOPE

• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
• Assist in configuring cell phones with both iPhone and Android
• Resolve computer problems
• Install and perform minor repairs to computers and peripheral equipment
• Set up IT equipment for employee use
• Maintain records of daily hardware installations
• Prepare and document retired equipment and for surplus
• Update/create documentation and processes
• If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding Denver metropolitan area.

Additional Information

All your information will be kept confidential according to EEO guidelines.