Developmental Disabilities Case Manager

HARRISONBURG ROCKINGHAM CSB; Harrisonburg (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

A community service board in Harrisonburg seeks a qualified Case Manager to assess eligibility for ID/DD services, develop person-centered plans, and coordinate client services with various agencies. The ideal candidate will possess a Bachelor's degree in a related field and have knowledge of intellectual disabilities and available services. The role may require some evening and weekend hours. We value effective communication, teamwork, and independent work abilities.

Qualifications

• Graduation from an accredited college with a degree in a related field.
• Possession of a valid driver's license and good driving record.
• Ability to pass a background check.

Responsibilities

• Conduct assessments to determine eligibility for ID/DD Case Management.
• Develop person-centered plans with clients and family input.
• Coordinate services with other providers and agencies.

Skills

Knowledge of intellectual disability and service provision

Skills in working with clients and families

Ability to communicate effectively

Assertiveness in assisting clients

Basic computer literacy

Education

Bachelor's degree in human services, special education or related specialty

Tools

PC

Telephone

Job description

Major Essential Functions:

• Conducts or coordinates assessment to determine eligibility for ID/DD Case Management.
• Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
• Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
• Assist individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
• Coordinates services with other agencies and providers involved with the individual.
• Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
• Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines.
• Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
• Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

• Knowledge of intellectual disability, its causes and current forms of service provision, assessment procedures, including person-centered approaches, client rights, local service delivery systems, principles of record-keeping and documentation, consumer service planning processes and formats, basic ethics appropriate to a helping relationship.
• Skills in working with clients, families, and other service providers.
• Identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
• Ability to form helping relationships with clients and families.
• Communicate effectively orally and in writing.
• Be assertive in assisting clients.
• Work independently and benefit from supervision.
• Basic computer literacy and word processing skills preferred.

Additional Requirement:

• Possession of a current, valid driver’s license and good driving record.
• Ability to pass a background check.
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Minimum Education and Experience:

• Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

Other Information:

• Equipment: Telephone, copy machine, vehicle, PC.
• Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
• Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, individuals’ workplaces, other human services agencies, facilities, and/or community settings.
• Work Hazards: Minimal hazards associated with rehabilitation programs.
• Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.