Development Support Engineer

Vizient, Inc; Chicago (IL); On-site; USD 77,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Vizient, Inc. is seeking a Production Support/SRE-like engineer to triage incidents, diagnose issues, and improve operational stability across core platforms. You will partner with Engineering, Product, and Operations to reduce recurring problems and deliver reliable services.

The role emphasizes collaboration, documentation, and proactive improvement of incident handling, with a focus on healthcare analytics platforms and enterprise SaaS systems.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience in application or production support.
• Experience with enterprise applications, cloud services, or data pipelines.
• Strong ability to communicate technical issues to varied audiences.

Responsibilities

• Investigate production issues across platforms and data patterns.
• Perform Tier 2 triage for incidents and create escalation summaries.
• Develop and maintain runbooks and SOPs for operational stability.
• Support RCA documentation and corrective action tracking.
• Collaborate with Product, Engineering, Operations, and Support teams to reduce recurring incidents.

Skills

Troubleshooting

SQL/Data analysis

Monitoring/observability

Documentation

Communication

Education

Bachelor's degree preferred

Tools

Databricks

Azure

Spark

Python

Splunk

Datadog

Application Insights

ServiceNow

Azure DevOps

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary: In this role, you will provide technical triage, production diagnostics, and operational support across Vizient's core platforms and key business application domains. You will improve incident response effectiveness, restoration speed, escalation quality, stakeholder communication, Root Cause Analysis (RCA) follow-through, operational stability, and recurring incident reduction. You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose production issues, mature operational processes, and strengthen platform reliability across Vizient products.

Responsibilities

Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior. Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths. Identify workarounds, ownership paths, escalation readiness, and supportable resolution options. Perform Tier 2 triage for production incidents. Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams. Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication. Develop and maintain runbooks, Standard Operating Procedures (SOPs), known error articles, diagnostic checklists, and support documentation. Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives. Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.

Qualifications

Relevant degree preferred. 2 or more years of relevant experience required. Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required. Strong troubleshooting, SQL/data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills required. Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting platforms, or data-driven systems required. Strong verbal and written communication skills with the ability to communicate technical issues clearly to technical and non-technical audiences required. Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights preferred. Familiarity with ITSM/ITIL processes, Incident Management, Problem Management, Root Cause Analysis (RCA), corrective action preventative action, or known error management practices preferred. Experience leveraging AI-assisted tools and technologies to improve operational support, incident diagnostics, troubleshooting efficiency, documentation generation, or workflow automation preferred. Experience supporting healthcare technology, analytics platforms, enterprise SaaS platforms, or data-driven systems preferred.

#LIJB1 Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00. This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care. Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve. Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.

Click here for Vizient Careers Home Page.