Development Services Manager

Jimmy Jazz; Tolleson (AZ); On-site; USD 86,000 - 104,000; Full time

Job summary

The City of Tolleson seeks a Development Services Manager to lead the Development Services Department, overseeing operations, programs, and strategic initiatives that support sustainable growth. The role requires directing development services and economic development, improving customer service, and strengthening partnerships with stakeholders.

This position entails supervising staff, guiding policy implementation, coordinating budgets and contracts, and advancing community engagement while

Qualifications

• Bachelor’s degree required in public administration, business administration, urban planning, or a related field.
• Five years of progressively responsible municipal development experience.
• Experience leading projects, programs, or teams is required.

Responsibilities

• Plan, manage, and oversee daily operations of the Development Services Department.
• Provide leadership in development services, economic development, and business retention.
• Coordinate complex development projects across City departments; administer zoning, budgets, contracts, and performance measures.
• Lead BR&E programs, marketing, and community engagement to support growth.

Skills

Staff management

Leadership

Budgeting

Policy implementation

Strategic planning

Education

Bachelor’s degree

Job description

• Base Pay $86,343.21 - $103,611.85 / Year
• Employee Type FT Exempt
• Required Degree 4 Year Degree

• Name Employee Resources Department
• Phone [phone]
• Email [e-mail]

The City of Tolleson is seeking qualified candidates for the position of Development Services Manager. Under the general direction of the Development Services Director, the Development Services Manager plans, manages, and oversees the daily operations, programs, and strategic initiatives of the Development Services Department. This position provides leadership in the administration of development services, economic development, business retention and expansion, customer service, marketing and communications, and cross-departmental initiatives that support the City’s vision for sustainable growth and economic vitality.

The Development Services Manager serves as a key member of the Department’s leadership team and is responsible for improving organizational performance, streamlining development processes, fostering business investment, enhancing customer service, and strengthening partnerships with the development community, businesses, elected officials, regional agencies, and residents. The Manager exercises independent judgment in administering departmental programs, implementing policies, and making operational decisions while supporting the City’s strategic goals and priorities.

The City of Tolleson is seeking qualified candidates for the position of Development Services Manager. Under the general direction of the Development Services Director, the Development Services Manager plans, manages, and oversees the daily operations, programs, and strategic initiatives of the Development Services Department. This position provides leadership in the administration of development services, economic development, business retention and expansion, customer service, marketing and communications, and cross-departmental initiatives that support the City’s vision for sustainable growth and economic vitality.

The Development Services Manager serves as a key member of the Department’s leadership team and is responsible for improving organizational performance, streamlining development processes, fostering business investment, enhancing customer service, and strengthening partnerships with the development community, businesses, elected officials, regional agencies, and residents. The Manager exercises independent judgment in administering departmental programs, implementing policies, and making operational decisions while supporting the City’s strategic goals and priorities.

The position manages departmental operations, development review activities, economic development programs, and strategic initiatives. It coordinates complex development projects across City departments; administers zoning regulations, development standards, policies, budgets, contracts, and performance measures; and recommends process improvements. The Manager leads business attraction, retention, expansion, redevelopment, marketing, communications, and community engagement efforts; builds relationships with key stakeholders; represents the City at meetings and events; prepares reports and presentations; and may supervise assigned staff, consultants, interns, and service providers.

Qualifications

Bachelor’s degree in Public Administration, Business Administration, Economic Development, Urban Planning, Communications, Marketing, Engineering, Construction Management, or a related field. Five (5) years of progressively responsible experience in municipal development services, planning, zoning, permitting, economic development, business development, project management, marketing, communications, or a related field, including experience leading projects, programs, or teams. An equivalent combination of education and experience may be considered. Valid Arizona Driver License required.

Preferred Qualifications

Preferred qualifications include experience managing or supervising professional staff; working in municipal government; knowledge of Arizona planning, zoning, and development regulations; leading Business Retention and Expansion (BR&E) programs; strategic planning, organizational development, or process improvement; and managing websites, digital communications, and marketing initiatives. Certified Economic Developer (CEcD), AICP, or a related professional certification is desirable. Bilingual proficiency in English and Spanish is preferred.

Knowledge of

• Applicable federal, state, and local laws, codes, regulations, and/or ordinances
• Management and leadership principles and practices
• Advanced principles, methods, and techniques of assigned discipline
• Occupational hazards and safety-related principles
• Budget administration principles and methods
• Financial management principles and practices
• Public administration principles
• Contract administration principles and practices
• Negotiation techniques
• Strategic planning principles
• Program/project management principles and techniques
• Modern office technology

Skills in

• Managing, mentoring, and evaluating staff
• Interpreting, applying, and ensuring compliance with applicable laws, codes regulations, and standards
• Analyzing and developing policies, procedures, contracts and/or technical documents of assigned area
• Planning strategic operations
• Critical thinking
• Making decisions in time-sensitive situations
• Budget administration
• Analyzing, interpreting, and understanding technical information of assigned area
• Negotiating and mediating
• Managing and administering contracts
• Preparing and delivering public presentations
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction

Physical Requirements/Work Conditions

Positions in this class typically require climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Medium: Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, blood and other bodily fluids, and extreme temperatures.

Full Salary Range : $86,343.21 - $103,611.85 D.O.E.

Salary for internal promotion Section 603 of Employee Handbook

Additional Application Information

It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.

Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at 623-474-4989.

EOE/M/F/D/V/SO

Summary

The City of Tolleson is seeking a Development Services Manager to oversee departmental operations, development review, economic development, and strategic initiatives. This position coordinates complex projects, administers regulations, budgets, and contracts, improves processes, supports business growth, builds stakeholder relationships, represents the City, and may supervise assigned staff.

Who we are

We are small, but in the middle of it all. The City of Tolleson is the best place to start or advance your career. Incorporated in 1929, we are committed to providing employees with opportunities for learning and growth. Are you interested in joining our team? If you are passionate about making a difference in the community, the City of Tolleson is looking for people like you.

Core Values