Development Product Owner

Tata Consultancy Services; San Antonio (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

Tata Consultancy Services in San Antonio, Texas seeks a Development Product Owner to drive digital transformation through multi-stakeholder coordination and end-to-end digital journeys.

The role emphasizes backlog management, real-time context transfer, and seamless agent hand-offs across channels, with strong emphasis on IAM, security, and cloud-based web/mobile tech.

Qualifications

• Digital communication and two-way digital communication.
• Virtual agent interaction and seamless hand-off.
• P&C and billing knowledge with strong billing modules understanding.
• Customer journey design, UX, digital experience, self-service features.
• Context and interaction management with real-time data transfer across channels.
• IAM, authorization, delegated access, security, privacy and compliance.

Responsibilities

• Proven ability to act as development product owner engaging multiple stakeholders.
• Demonstrated use of JIRA and Kanban for backlog management.
• Manage product backlog lifecycle across pre, during, and post inception phases.
• Demonstrate completed user stories to stakeholders and ensure acceptance criteria are met.

Skills

Digital communication

Virtual agent

Customer journey

Context management

IAM & Security

API & Integration

Web & Cloud

Insurance digital sales

Development product owner

JIRA

Kanban

Backlog management

Education

Bachelor of Computer Science

Tools

JIRA

Kanban

Job description

• Digital communication and conversation experience: Two way digital communication, Real time communication, Asynchronous conversation,
• Virtual agent interaction, contextual assistance and seamless human hand off
• P&C and Billing Experience: Good implementation knowledge in P&C lines of business like personal auto, workmen compensation with strong hands on billing products/modules
• Customer and member experience: Customer journey design, UX, Digital Experience, Co browsing, Member channel experience, Self service and tell me once experiences
• Context and interaction management: Real time context transfer, Unified interaction history, Saving/retrieving previous interactions, continuity across channels, and contextual information transfer
• Identity, Access and Security: IAM, Authorization, Delegated access, Operator models, Security, Privacy and compliance
• API, Integration and workflow engineering: API and Integration skills, Member/account integrations, Workflow orchestration, System to system communication and self service enablement
• Web, Mobile and cloud technology: Web and mobile product knowledge, cloud architecture awareness, AWS knowledge and digital channel technologies
• Insurance digital sales and servicing: Digital quoting, quote management, quote to bind process, account/member servicing, Virtual agent to professional hand off and end to end digital transaction journeys
• Proven ability to handle the role of development product owner engaging multiple stakeholders from business, sponsor, team, program and solution streams
• Exposed to tools like JIRA and Kanban etc.,
• Versatile in managing product backlogs and prioritization of user stories etc.,
• Managing the life cycle of product backlogs and activities during pre inception, during and post inception phases of program increment planning
• Hands in demonstration of the completed user stories with different stakeholders like business, other cross team etc., and managing the acceptance criteria and sign off etc.

Job Description

Must Have Technical/Functional Skills:

• Digital communication and conversation experience: Two way digital communication, Real time communication, Asynchronous conversation,
• Virtual agent interaction, contextual assistance and seamless human hand off
• P&C and Billing Experience: Good implementation knowledge in P&C lines of business like personal auto, workmen compensation with strong hands on billing products/modules
• Customer and member experience: Customer journey design, UX, Digital Experience, Co browsing, Member channel experience, Self service and tell me once experiences
• Context and interaction management: Real time context transfer, Unified interaction history, Saving/retrieving previous interactions, continuity across channels, and contextual information transfer
• Identity, Access and Security: IAM, Authorization, Delegated access, Operator models, Security, Privacy and compliance
• API, Integration and workflow engineering: API and Integration skills, Member/account integrations, Workflow orchestration, System to system communication and self service enablement
• Web, Mobile and cloud technology: Web and mobile product knowledge, cloud architecture awareness, AWS knowledge and digital channel technologies
• Insurance digital sales and servicing: Digital quoting, quote management, quote to bind process, account/member servicing, Virtual agent to professional hand off and end to end digital transaction journeys

Roles & Responsibilities

• Proven ability to handle the role of development product owner engaging multiple stakeholders from business, sponsor, team, program and solution streams
• Exposed to tools like JIRA and Kanban etc.,
• Versatile in managing product backlogs and prioritization of user stories etc.,
• Managing the life cycle of product backlogs and activities during pre inception, during and post inception phases of program increment planning
• Hands in demonstration of the completed user stories with different stakeholders like business, other cross team etc., and managing the acceptance criteria and sign off etc.

Salary - $75,000 to $120,000

Qualifications:

BACHELOR OF COMPUTER SCIENCE