Development Operations & Data Manager

ABCD; Boston (MA); On-site; USD 69,997 - 72,090; Full time

Job summary

ABCD is seeking a Development Data and Operations Manager to manage and optimize our fundraising CRM database. The role involves ensuring data integrity across systems, facilitating donor engagement, and providing reporting support.

The ideal candidate will have substantial experience in CRM administration within the nonprofit sector and a commitment to maintaining high standards of data management. This position offers an annual salary between $69,997.20 and $72,090.20.

Qualifications

• 3-5 years of experience administering a fundraising CRM/database in a nonprofit setting.
• Demonstrated ability to maintain data integrity through governance and protocols.
• Excellent organizational skills and ability to manage high-volume work.

Responsibilities

• Serve as the primary administrator of the CRM database.
• Manage integrations and data flow between the CRM and connected systems.
• Lead reconciliation and reporting processes in partnership with Finance.

Skills

CRM administration

Data integrity management

Fundraising knowledge

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Raiser's Edge

Job description

Overview

ABCD?s Development Department generates and maintains essential funding by building relationships, organizing events and fostering strategic partnerships to ensure long‑term sustainability. The team is responsible for leading and implementing the comprehensive fundraising efforts to strengthen the organization?s financial health, to leverage public and private funding and to provide ongoing support to programs and services of the organization.

Development Data and Operations Manager

The Development Data and Operations Manager is responsible for the management of ABCD?s data, reporting and communications related to development and related funding resources. Holding an integral role connecting activities of the Development team and other ABCD departments, this position maximizes the effectiveness of the customer relationship management (CRM) database via leveraging of data for all initiatives.

Key Responsibilities

• Serve as the primary administrator of the CRM database, ensuring strong governance, data integrity, and consistent business rules across the system.
• Responsible for leadership stewardship workflows, such as CEO correspondence, donor lists, event information, and reports, to strengthen funder recruitment, retention, and engagement.
• Build and maintain comprehensive database structure, including attributes, queries/exports, reports, and global settings, to support fundraising strategy, portfolio management, and leadership activity.
• Manage integrations and data flow between the CRM and connected systems, like online giving portals and email tools, to ensure clean and reliable syncs.
• Coordinate with Finance, Grants and other areas to ensure revenue processing and data entry workflows including coding, batching, imports, acknowledgements, and documentation to support accurate tracking and timely stewardship.
• Lead reconciliation and reporting processes in partnership with Finance, including monthly close support, audit documentation, and ongoing revenue reporting.
• Maintain and continuously improve written CRM protocols and procedures; train users and provide ongoing support to ensure consistent and compliant practices.
• Serve as the primary liaison to the CRM vendor and other companies for troubleshooting, system improvements, and platform optimization.

Salary

Expected Salary: $69,997.20 to $72,090.20 annually with an hourly rate of $38.46 to $39.61. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Skills, Knowledge and Expertise

A minimum of a high school diploma or equivalent and 3-5 years of experience administering a fundraising CRM/database in a nonprofit setting with demonstrated experience in gift processing, acknowledgements, coding, batching, and reconciliation support is required. Experience working with Raiser's Edge is strongly preferred. Proven ability to maintain data integrity through governance, protocols, standardization, and quality control. Demonstrated knowledge of database structure tools (attributes, code tables, queries/exports, imports, global changes). Ability to produce fundraising reports and donor analytics for leadership, fundraising staff, and Finance. Excellent organizational skills and attention to detail; able to manage high-volume work with deadlines (month-end, audits, appeals). Strong communication, oral and written skills; ability to work cross-functionally with multiple departments in an organization. Demonstrated commitment to confidentiality and ethical handling of donor and financial data. Ability to work in a diverse and multicultural setting and with a wide range of constituencies.