Development Operations Manager

Crisis Text Line, Inc.; Atlanta (GA); Remote; USD 67,000 - 80,000; Full time

Job summary

An innovative nonprofit organization is seeking an Advancement Operations Manager to lead the development team's system operations. This pivotal role focuses on optimizing the Salesforce CRM and managing project workflows to enhance fundraising strategies. The ideal candidate will thrive in a collaborative environment, driving operational clarity and supporting high-performing teams. With a commitment to equity and flexibility, this organization offers competitive salaries and a comprehensive benefits package, making it an exciting opportunity for those passionate about philanthropy and operational excellence.

Benefits

20 paid holidays

Flexible paid time off

Medical, dental, and vision benefits

403B retirement plan

12 weeks paid parental leave

Student loan repayment

Virtual childcare platform

Monthly mental health stipend

Monthly internet service stipend

Annual professional development stipend

Qualifications

• 3+ years in sales operations or CRM/project management roles.
• Advanced knowledge of Salesforce CRM customization and reporting.

Responsibilities

• Develop efficient operations systems for fundraising strategies.
• Build and manage Salesforce CRM for tracking deals and analytics.

Skills

Salesforce CRM administration

Project management

Analytical skills

Microsoft Office Suite

Collaboration with executive leaders

Education

Bachelor's degree in business administration

Degree in marketing or nonprofit management

Tools

Salesforce

Asana

Google Workspace

Pardot

HubSpot

Job description

Role:

The Advancement Operations Manager will oversee the development team’s system operations to execute fundraising strategies, campaigns, and capital development initiatives, supporting short- and long-term organizational revenue objectives. This position collaborates with various departments to translate business needs into effective technical solutions, ensuring the integrity and effectiveness of our project management and CRM ecosystem. They also support leadership team members as an operational thought partner by determining revenue projections and trends from within Salesforce to drive optimal business impact.

This is a high-impact role for someone who thrives on building smart systems, driving operational clarity, and enabling high-performing philanthropy and marketing professionals to close transformational partnership deals.

Responsibilities:

Develop a clear and efficient operations system

• Build, optimize, and manage the Salesforce CRM system to track leads, deals, partnerships, campaigns, and performance analytics.
• Design and manage the Advancement team’s Asana project management workflows that support team goals, project timelines, and cross-functional collaboration.
• Implement and oversee segmentation used for email outreach and campaign tracking.
• Evaluate and recommend new tools or systems to improve efficiency and visibility across the Advancement team.
• Create operating procedures and conduct regular training to ensure the team is confident and consistently using all Advancement tools.

Maintain relevant reporting on pipeline and campaign performance

• Maintain an accurate, actionable, up-to-date Advancement pipeline that enables strategic prioritization and decision-making.
• Collaborate with the Chief Advancement Officer to develop and deliver revenue forecasts, deal insights, and partnership reports.
• Proactively identify blockers, gaps, or inefficiencies in partnership funnel management and recommend operational solutions.

Provide team enablement, coordination, and strategic support

• Coordinate meeting scheduling and logistics for the Chief Advancement Officer.
• Ensure the Advancement team's goals, project status, and action items are consistently updated and reported.
• Coordinate with Advancement senior leaders to build internal team communications, dashboards, and reporting.

Qualifications & Skills:

• Minimum of 3 years of experience in sales operations, business development coordination, or CRM/project management roles.
• A bachelor’s degree in business administration, marketing, or nonprofit management, or a related field is preferred.
• Advanced knowledge of Salesforce CRM administration, customization, deployment, and reporting.
• Experience designing and managing project management workflows in Asana or similar project management platforms.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience in a nonprofit, fundraising, or business development setting.
• Confidence in collaborating with executive leaders and contributing to strategic discussions.
• Familiarity with email campaign platforms (e.g., Pardot, HubSpot, Mailchimp, etc.) is a plus.

Reliable High-Speed Internet Required:Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $67,000- $80,000 per year.The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment:CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

• 20 paid holidays including:
  • Federal holidays like Juneteenth and Labor Day
  • Election day
  • Holiday break from Dec 24 through January 1
  • 2 renewal days
  • 2 floating holidays
• Flexible paid time off, including:
  • 15 vacation days
  • 3 personal days
  • 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances
  • Mental health (Monthly)
  • Internet Service (Monthly)
  • Professional Development (Annual)
  • Wellness (Annual)
  • Home office setup (One time/First year)

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