Development Operations Associate

Hospital for Special Surgery; New York (NY); On-site; USD 50,000 - 76,000; Full time

Job summary

Hospital for Special Surgery in New York, NY seeks a Development Records Specialist to maintain donor databases, ensure data integrity, and support timely gift processing. You will handle high-volume data entry with accuracy and produce acknowledgments per policy.

Proficiency with Raiser's Edge/NXT and MS Office is required; you will generate reports, issue tax receipts, and collaborate with the fundraising team to advance foundation goals while protecting confidential information.

Qualifications

• 1–3 years of experience with processing database records.
• Raiser's Edge or fundraising database experience desirable.
• Well organized, detail-oriented and able to manage multiple priorities.
• Advanced proficiency in MS Office Suite; comfortable with database systems.
• Fast and accurate keyboarding skills.
• Able to learn complex data entry codes quickly.
• Strong interpersonal skills and ability to build internal/external relationships.
• Integrity and reliability.
• Ability to handle confidential information with discretion.

Responsibilities

• Maintains database integrity with emphasis on demographic management.
• Processes contributions in Raiser's Edge 7/NXT including high-volume entry via Omatic.
• Produces acknowledgment letters and tax documentation using MS Word/Excel mail merge.
• Maintains files of gifts, supporting documentation and acknowledgments.
• Generates and distributes contribution reports.
• Completes database and development projects as assigned.
• Keeps high customer service and accuracy standards in line with Development Operations.
• Participates in training on best practices for gift and record procedures.

Skills

Data entry

Raiser’s Edge experience

MS Office

Attention to detail

Multitasking

Interpersonal skills

Integrity

Confidentiality

Education

Bachelor’s degree

Tools

Raiser's Edge

Job description

How you move is why we’re here. Now more than ever.Get back to what you need and love to do.The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let’s talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftCompensation RangeThe base pay scale for this position is $50,000.00 - $76,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doingDUTIES AND ResponsibilitiesMaintains overall database integrity, with emphasis on demographic management (data entry, data clean-up, returned mail, address corrections, duplicate resolution, etc.)Processes all contributions in Raiser's Edge 7/NXT, including high-volume gift entry via Omatic. Verifies biographical information and creates new records as requiredProduces acknowledgment letters and tax documentation for contributions to the Foundation using MS Word and MS Excel mail merge. Also responsible for proofing letters in a timely and accurate fashion to adhere to Foundation’s 48-hour turnaround acknowledgment policyMaintains efficient and comprehensive files of all gifts, supporting documentation and acknowledgmentsGenerates and distributes contribution reportsCompletes database projects and other development projects as assignedConsistently meets expectations set by Development Operations on an ongoing basis while maintaining high levels of customer service and accuracyParticipates in training and informational sessions on best practices for gift and record proceduresEXPERIENCE, COMPETENCIES, AND PERSONAL CHARACTERISTICS :One to three years of experience with processing database records preferred. Raiser’s Edge or fundraising database experience highly desirableParticipates in training and informational sessions on best practices for gift and record proceduresWell organized, meticulously detail-oriented, and resourceful self-starter with the ability to manage multiple priorities and projects simultaneouslyTechnologically savvy. Advanced proficiency in MS Office Suite and comfortable working in database systemsFast and accurate keyboarding skillsAbility to learn complex data entry codes and procedures quicklyStrong interpersonal skills; success at cultivating strong relationships with internal and external stakeholders and creating partnershipsSmart, reliable and unquestionable personal integrityConfidence and commitment, with the drive and energy to respond to the demands of the institution and work collaboratively to achieve resultsAbility to anticipate needs, see opportunities and use good judgment in dealing with confidential informationEDUCATION:A bachelor’s degree is required.Non-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.