Development Ombudsman Manager

City of Fayetteville, North Carolina; Fayetteville (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid vacation, sick leave, and federal

Retirement

Job summary

The City of Fayetteville, North Carolina, is seeking a Development Ombudsman Manager to guide development communities, city management, and officials through regulatory impacts of development in an urban area.

You will offer guidance for new and redevelopment projects, assist permitting agencies, and help resolve issues during design and development phases. Strong collaboration with departments and external agencies is essential.

Qualifications

• Five years of experience as a public sector planning director, planning manager or related field.
• Master’s degree preferred in business administration, leadership, development, planning, or management.
• AICP certification is preferred for this role.

Responsibilities

• Assist development and redevelopment projects and advise permitting/approval agencies.
• Develop and present development code updates and revisions to city ordinances.
• Coordinate with internal/external stakeholders to improve certainty and timeliness of reviews.
• Conduct research on development trends to drive improvements in processes.
• Ensure compliance with city, state, and federal laws and regulations.
• Present recommendations to management, City administration, and City Council.
• Coordinate public meetings and hearings with other managers and the County planning department.
• Represent the Development Ombudsman program to City departments and external agencies.

Education

Bachelor’s degree

Master’s degree preferred

AICP certification

Job description

Interested in being part of an All-America City? The City of Fayetteville was awarded the All-America City distinction for the 4th time in 2023. We are the sixth largest City in North Carolina and leverage collaboration and inclusiveness to make decisions and solve problems. Beyond this distinction, to see what Fayetteville has to offer visit DistiNCtly Fayetteville (distinctlyfayettevillenc.com).

The City of Fayetteville is currently recruiting for a Development Ombudsman Manager to help the development community, city management, and all elected officials of the City to understand the full scope of regulatory impacts of all development within an urban area. Offer guidance and support to development applicants for new projects and re-development projects, assist all permitting and approval agencies with resolving issues, both while in design and during the development of properties within the City of Fayetteville.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Work with the development community in assisting applicants for new projects and re-development projects throughout the City, offer guidance and support to all permitting and approval agencies with resolving issues, both while in design and during the development of properties within the City of Fayetteville.
• Provide, recommend, and present for approval development code updates and revisions to City ordinances.
• Establish regular communication with internal and external stakeholders to improve the quality of development and the development communities’ interests of certainty, quality, and timely resolution of development and redevelopment reviews and approvals within the City of Fayetteville.
• Provide qualitative and quantitative research in addressing development trends, issues, and other development activities to continue improvements for existing and future development.
• Ensure programs, processes and activities are in compliance with all City, state and federal laws and regulations.
• Present recommendations and serve as a resource to management and the City administration as well as boards, commissions, and City Council.
• Facilitate various public meetings and hearings related to development and planning programs and activities of the department in conjunction with other managers of the department; collaborate with the County planning department.
• Represent the Development Ombudsman program to other City departments, elected officials and outside agencies, coordinate activities with other departments and outside agencies and organizations; promptly and professionally respond to media inquiries, City administration and City Council concerns, issues, and community needs.
• Gather facts and data relating to concerns brought forward related to development matters and seek appropriate resolution.
• Actively engage with the development community, facilitating with agencies to provide support to streamline the development approval process.

MINIMUM QUALIFICATIONS:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of experience as a public sector planning director, planning manager or related field and/or served in permit entitlement work or similar activities in the private sector.

Training:

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business administration, leadership, development, planning, or management. A Master’s degree is preferred.

LICENSING & CERTIFICATIONS

Required:

None.

Preferred:

American Institute of Certified Planners (AICP) certification.

BENEFITS INCLUDE:

• Paid Vacation, Sick Leave and Holidays
• Retirement

The City is an Equal Opportunity Employer and values diversity at all levels of its workforce.