Development Clerk - Part Time

City of New Port Richey; Florida; Presencial; USD 20.000 - 28.000; A tiempo parcial

Descripción de la vacante

The City of New Port Richey is seeking a Part-Time Administrative Assistant for the Development Department. Under supervision, you will greet the public, handle front desk duties, manage calls, and support staff with clerical tasks, data entry, and recordkeeping.

This is a public-facing role requiring strong customer service and organizational skills. Responsibilities include processing applications, assisting with permits, and maintaining files in a fast-paced environment.

Formación

• Strong written and verbal communication with customers and staff.
• Professional demeanor and appearance when representing the City.
• Knowledge of clerical practices and office operations.

Responsabilidades

• Greet visitors and callers, provide information, direct to staff.
• Maintain reception area and create a welcoming environment.
• Perform administrative tasks: data entry, filing, mail, and document handling.
• Process development applications and related documents for completeness.
• Assist with permits and development documents per procedures.
• Support Director and staff with research, reports, and deadlines.
• Maintain organized departmental files and records.
• Respond to routine inquiries about processes and procedures.
• Utilize software and databases to enter, retrieve, and report information.

Conocimientos

Microsoft Office

Customer service

Verbal & written communication

Reception/clerical support

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

DEPARTMENT: Development

REPORTS TO: Development Director

CLASSIFICATION STATUS: Part Time, Non-Exempt

STARTING RATE: $17.17 hourly

SCHEDULE: Monday - Friday 12:00pm - 5:00pm

***CITY APPLICATIONS ARE REQUIRED*** www.cityofnewportrichey.org

Major Function:

Under general supervision, performs a variety of administrative, clerical, customer service, and departmental support functions within the Development Department. Responsible for receiving and assisting the public, greeting visitors, responding to customer inquiries, and operating the main telephone system. Provides information and assistance regarding departmental processes and directs customers to the appropriate staff or resources.

The position requires knowledge of departmental operations and the ability to perform varied duties involving different processes, procedures, and methods requiring a broad range of administrative, clerical, and customer service skills. This is a highly visible, public-facing position requiring exceptional customer service skills, sound judgment, tact, and the ability to resolve customer concerns and achieve appropriate closure on issues, including situations involving stressful or difficult interactions.

Essential Functions:

The essential functions listed are intended to represent the primary duties of this classification and may not encompass all responsibilities of performed within this classification. Management retains the discretion to assign additional duties that are reasonably related to the role. Day-to-day tasks may vary based on departmental needs and the scope of the position’s expertise.

• Greets visitors, contractors, homeowners, applicants, and members of the public; provides information and directs or escorts individuals to the appropriate department, staff member, or destination.
• Maintains the reception area and ensures a professional, organized, and welcoming environment for visitors and customers.
• Performs a variety of administrative and clerical functions, including word processing, data entry, filing, recordkeeping, answering and directing telephone calls, scheduling meetings, distributing mail, preparing correspondence, and assisting with departmental reports and other documents.
• Receives and processes development applications and related documents from contractors, homeowners, property owners, and authorized agents; reviews submissions for completeness and routes materials to appropriate staff.
• Assists with the preparation, processing, and issuance of permits and related development documents in accordance with established procedures.
• Provides administrative and technical support to the Director and departmental staff on assigned projects, including conducting research, compiling and organizing data, preparing reports and correspondence, and monitoring project deadlines and regulatory requirements.
• Assists staff with tracking applications, permits, projects, and other departmental activities to ensure timely processing and compliance with applicable policies, procedures, deadlines, and agency regulations.
• Maintains accurate and organized departmental files, records, databases, and other documentation in accordance with established retention and recordkeeping requirements.
• Responds to routine inquiries from the public, contractors, applicants, and other stakeholders and provides information regarding departmental processes, applications, permits, and procedures within the scope of assigned responsibilities.
• Uses computers, department-specific software, databases, and other technology to enter, retrieve, track, and maintain information and prepare correspondence and reports.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with internal and external customers.
• Professional demeanor and appearance, with the ability to represent the City in a positive and courteous manner.
• Knowledge of general administrative and clerical practices, procedures, and office operations.
• Knowledge of customer service principles and practices, including the ability to respond to inquiries, resolve routine concerns, and provide appropriate assistance or direction.
• Ability to interact courteously, tactfully, and effectively with a diverse range of individuals, including residents, contractors, property owners, applicants, and City staff.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and other software used in a municipal office environment.
• Ability to learn and apply basic concepts, terminology, and procedures related to planning and zoning, permitting, building construction, and code enforcement.
• Ability to organize work, maintain accurate records, prioritize multiple assignments, and meet established deadlines.
• Ability to exercise sound judgment, maintain confidentiality when appropriate, and follow established policies, procedures, and instructions.
• Ability to learn departmental processes and provide effective administrative support and backup to other Development Department staff.

High school diploma or GED required. Two years of progressively responsible administrative, clerical, customer service, or office support experience, preferably in a governmental, planning and development, building, permitting, or construction-related environment.

SPECIAL REQUIREMENTS:

A Florida driver's license is required. Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.

PHYSICAL DEMANDS:

Physical Ability:

Requires the ability to sit, stand, and walk for varying periods throughout the workday. Work is primarily performed in an office environment but may occasionally require movement throughout the department or facility and exposure to varying temperatures, dirt, dust, and other environmental conditions. Requires sufficient visual acuity, depth perception, color perception, hearing, speaking, and manual dexterity to perform essential job functions. Ability to sit for extended periods while maintaining attention to computer and administrative tasks. Ability to occasionally lift, carry, and move boxes, files, office supplies, and other materials weighing up to 25 pounds.

Sensory Requirements:

Ability to hear, speak and understand conversation in English in various tones of voice, as well as accents or rapidly spoken words. Ability to see, read and comprehend letters, numbers, words characters or symbols which are both large and small. Ability to print and draw letters, numbers, words, characters and symbols which are legible and understood by others. Ability to learn tasks and remember how to complete tasks without assistance once trained.

WORK ENVIRONMENT:

Fast-paced, customer-focused environment with multiple priorities, interruptions, and routine deadlines. Requires the ability to remain calm, professional, and courteous when dealing with stressful situations, challenging customers, and occupational problems requiring immediate attention. Ability to exercise sound judgment, adapt to changing priorities, and work cooperatively with others, including accepting and implementing decisions made by supervisors or management. Requires the ability to maintain professionalism, tact, and confidentiality when interacting with internal and external customers.

The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. DFWP