Developer Support Technician

Infinity Ward Inc.; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading gaming studio is seeking a Developer Support Technician to solve problems for developers and ensure build stability. The role involves monitoring automated testing tools and providing desktop support, requiring a proactive approach and experience in the game industry. Comprehensive benefits are offered, along with competitive hourly pay based on experience.

Benefits

Health coverage

Retirement plans

Paid time off

Wellness programs

Qualifications

• At least 1 year of experience in the game industry.
• Experience with automated software testing tools and scripting.
• Familiarity with the game development lifecycle.

Responsibilities

• Monitor and respond to issues with software automation.
• Drive resolutions across departments to maintain build stability.
• Provide desktop support for developers.

Skills

Strong communication skills

Critical thinking

Problem-solving skills

Tools

JIRA

Perforce

Job description

Job Title:

Developer Support Technician

Requisition ID:

R025344

Job Description:

Founded in 2002, Infinity Ward is the original studio behind the Call of Duty franchise. The titles developed by Infinity Ward have won more than 200 "Game of the Year" awards and 100 "Editor's Choice" awards, among many other industry accolades. Some of our previous titles include: Call of Duty: Ghosts, Call of Duty: Infinite Warfare, and most recently, Call of Duty: Modern Warfare II.

A critically acclaimed studio, Infinity Ward is proud to have a passionate and dedicated development team. We foster a relaxed yet diligent workplace environment, believing that making the best games relies on having the best people. We also organize engaging events that everyone can participate in.

Your Mission

Infinity Ward is wholly owned by Activision. To learn more about our studio, visit us at https://www.infinityward.com/, on Facebook at https://www.facebook.com/InfinityWard/, and on Twitter at @InfinityWard.

Your role involves solving problems directly or connecting developers to resolve issues, monitoring automated testing and continuous integration tools to prevent or minimize downtime, and investigating crashes and errors in development and live environments. Candidates should be agile and proactive.

Responsibilities:

• Monitor and respond to issues with software automation
• Drive resolutions across departments to maintain build stability
• Provide desktop support for developers
• Investigate and validate reported issues

Requirements:

• At least 1 year of experience in the game industry
• Experience with automated software testing tools and scripting
• Systems integration, verification, and validation experience
• Familiarity with the game development lifecycle
• Experience with discrepancy reporting systems like JIRA
• Familiarity with tracking revisions in Perforce
• Strong communication skills, both written and oral
• Critical thinking and problem-solving skills

Our World

Activision Blizzard, Inc. is a leading interactive entertainment company with popular franchises like Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush, and Bubble Witch. Our network reaches hundreds of millions of users worldwide, making us the largest gaming network globally.

We value diversity and inclusion, striving to create an environment where everyone can thrive. We encourage applications from underrepresented groups and are committed to providing accommodations for individuals with disabilities.

Rewards

We offer comprehensive benefits including health coverage, retirement plans, paid time off, wellness programs, and more. The role's pay range in the U.S. is $20.77 - $38.46 per hour, with specific offers based on experience and location. Incentive compensation may also be available.