Developer Support Technician

Infinity Ward Inc.; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading game development studio seeks a Developer Support Technician to enhance operational efficiency. This role involves problem-solving, monitoring automated testing, and providing support to developers. Ideal candidates will have experience in the game industry and strong communication skills.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) plan

Paid leave and mental health programs

Qualifications

• At least 1 year of experience in the game industry.
• Experience with automated software testing tools and scripting.
• Familiarity with the game development lifecycle.

Responsibilities

• Monitor and respond to issues with software automation.
• Provide desktop support for developers.
• Investigate and validate reported issues.

Skills

Communication

Critical thinking

Problem-solving

Tools

JIRA

Perforce

Job description

Job Title:

Developer Support Technician

Requisition ID:

R025344

Job Description:

Founded in 2002, Infinity Ward is the original studio behind the Call of Duty franchise. Our titles have garnered over 200 "Game of the Year" awards and 100 "Editor's Choice" awards. Notable titles include Call of Duty: Ghosts, Call of Duty: Infinite Warfare, and Call of Duty: Modern Warfare II.

As a critically acclaimed studio, Infinity Ward boasts a passionate and dedicated team. We foster a relaxed yet diligent work environment, emphasizing fun and inclusivity. We believe that the best games are made by the best people, which is why we prioritize our team’s well-being and engagement through various events.

Your Mission

Infinity Ward, owned by Activision, invites you to learn more about us at https://www.infinityward.com/, on Facebook at https://www.facebook.com/InfinityWard/, and on Twitter @InfinityWard.

Your role involves solving problems directly or connecting developers to resolve issues. You will monitor automated testing and CI tools to prevent downtime, investigate crashes and errors in development and live environments. Candidates should be agile and proactive.

Responsibilities:

• Monitor and respond to issues with software automation
• Drive resolutions across departments to maintain build stability
• Provide desktop support for developers
• Investigate and validate reported issues

Requirements:

• At least 1 year of experience in the game industry
• Experience with automated software testing tools and scripting
• Systems integration, verification, and validation experience
• Familiarity with the entire game development lifecycle
• Experience with discrepancy reporting systems (e.g., JIRA)
• Familiarity with revision tracking in Perforce
• Strong communication skills, both written and oral
• Critical thinking and problem-solving skills

Our World

Activision Blizzard is a leading interactive entertainment company with popular franchises like Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush, and Bubble Witch. We serve hundreds of millions of users across 196 countries, building immersive worlds with diverse, inclusive teams.

We value diversity and inclusion, encouraging applications from underrepresented groups. We are committed to accessibility and provide accommodations for applicants with disabilities. We are an equal opportunity employer.

Rewards

We offer comprehensive benefits promoting well-being, including medical, dental, vision, 401(k), paid leave, mental health programs, and more. Details can be found at https://www.benefitsforeveryworld.com/. The U.S. pay range for this role is $20.77 - $38.46 hourly, based on experience and location. Compensation may include incentives and is negotiable.