Developer Community & Social Support Specialist

Neura Market; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) Program with 4% match (US Only)

Paid parental leave

Flexible Time Off

Commuter Benefits (In-Office & US Only

Wellness stipend

Job summary

Neura Market is seeking a Social Media Support Specialist to help developers create while managing our social media presence and community interactions. You will assist with complex technical issues, billing inquiries, and product usage questions across X, LinkedIn, Reddit, and app stores.

You will monitor social channels for feedback and sentiment, escalate issues, and collaborate with marketing and community teams to align messaging. The role is full-time with a hybrid NYC-office schedule.

Qualifications

• 4+ years of social media support across platforms including X/Twitter, LinkedIn, Reddit, and app stores.
• Experience with support platforms (Zendesk, Sprout Social) and payment systems.
• Proven ability to work in fast-paced, high-volume environments with productivity metrics.
• Strong written communication for public-facing social media interactions.
• Comfort operating with autonomy and ambiguity.
• Ability to maintain brand voice across all channels.
• Understanding of platform-specific audiences and etiquette.
• Knowledge of developer communities and technical terminology.

Responsibilities

• Work directly with customers via support tickets and social accounts to resolve account, billing, and product issues.
• Monitor and respond to inquiries and discussions on X/Twitter, LinkedIn, Reddit, and app stores; expand coverage as needed.
• Track social channels for product feedback, issues, and sentiment.
• Escalate issues to internal teams and coordinate timely resolutions.
• Collaborate with Support to tell user stories to internal stakeholders.
• Work cross-functionally with Marketing and Community teams to align messaging.

Skills

Social media support

Written communication

Brand voice

Autonomy

Platform etiquette

Developer terminology

Customer empathy

Tools

Zendesk

Sprout Social

Stripe

Orb

Slack

Linear

Notion

Replit

Job description

Neura Market is seeking a Social Media Support Specialist to help developers create while managing our social media presence and community interactions. You will assist with complex technical issues, billing inquiries, and product usage questions across X, LinkedIn, Reddit, and app stores.

You will monitor social channels for feedback and sentiment, escalate issues, and collaborate with marketing and community teams to align messaging. The role is full-time with a hybrid NYC-office schedule.